Customer Service Officer

3 weeks ago

Melbourne, Victoria, Australia Capital Radiology Full time
Overview

Excellent opportunity for a customer service superstar to join our supportive team as a Customer Service Officer at our Bookings Centre on a part-time basis, 0.8FTE. Please note that Mondays and Tuesdays are required, with remaining hours to be discussed. The Customer Service Officer - Bookings Centre is responsible for booking patient appointments via phone and electronic methods. As the first point of contact, this role is primarily responsible for attending to patient booking requests in an efficient and responsive manner. The role will deliver exceptional patient care and customer service, ensuring a values-driven, empathetic, and confidential approach to both patients and referring doctors.

You Will Have
  • Exceptional customer service focus with the ability to positively interact with our patients and referrers
  • Ability to work under pressure with conflicting priorities and meeting strict deadlines
  • Competent data entry skills and high-level attention to detail
  • High level verbal and written communication skills
We Offer
  • A supportive team environment
  • Attractive remuneration and benefits
  • Paid Parental Leave
  • Potential for growth
  • Commitment to professional development and education
  • Flexible and supportive working arrangements
About Us

We are united by a shared vision: to be the diagnostic imaging specialists of choice, serving our communities with compassion, integrity, and precision. Our commitment to this vision means we are the first-choice provider for community-based diagnostic imaging. We are part of the Integral Diagnostics (IDX) community, a network of community-based medical imaging clinics across Australia and New Zealand including the brands Capital Radiology, Future Medical Imaging Group, Lake Imaging, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Direct Radiology, APEX Radiology and more. We are a team of over 3000 employees across 150 clinics, focused on providing affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff.

Applying

We believe diversity in all its forms enriches the workplace; regardless of gender, age, disability, nationality, culture, religious beliefs and sexual orientation, we are an Equal Opportunity Employer and committed to building a diverse workforce. If you have any questions or require adjustments within the recruitment process, please reach out to careers@capitalradiology.com.au. To ensure your application is considered, please apply via the job ad. Applications sent to the Careers inbox will not be considered. If you need assistance or accommodations with your application, you may contact us there. We are part of the Circle Back Initiative and will keep you informed of progress after the application close date. For more about Capital Radiology, follow us on LinkedIn or visit https://www.capitalradiology.com.au/


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