Customer Service Representative

2 weeks ago

Perth, Western Australia adt Australia Pty Ltd Full time

Join to apply for the Customer Service Representative role at a.hartrodt Australia Pty Ltd

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at a.hartrodt Australia Pty Ltd

Join a Global Leader in Freight Forwarding — Right Here in Fremantle

At a.hartrodt, we know our people are the heart of our success. As a family-owned business since 1887 having global shipping and logistics expertise, we're proud of our strong values, people-first culture, and commitment to professional growth and environmental responsibility.

About Us

With over a century of experience, a.hartrodt is a trusted name in international freight forwarding. We foster an inclusive, collaborative workplace where every team member's contribution is valued. Our dedication to sustainability is reflected in initiatives like the Eden Reforestation Project, which helps us reduce our environmental impact while delivering world-class service.

The Opportunity

Our Fremantle branch is expanding — and we're looking for motivated professionals to grow with us. This is a fully onsite role in a close-knit, capable team focused on continuous improvement and outstanding client service.

About the Role

We're looking for an enthusiastic, customer-focused individual to join our growing Customer Service team in Fremantle.

In this role, you'll be the primary point of contact for our clients – handling bookings, providing pricing and service options, and keeping them informed with timely updates on their orders. You'll also take an active role in visiting clients to strengthen relationships, understand their needs firsthand, and identify opportunities to add value.

Beyond managing day-to-day transactions, your goal will be to deliver a standout customer experience, build lasting partnerships, and contribute to customer loyalty.

Key responsibilities include monitoring the status of customer orders, maintaining accurate data in our CargoWise system, and proactively communicating any exceptions or delays.

To succeed in this role, you'll need excellent communication skills, a proactive approach, and a genuine passion for helping customers. Experience in building rapport both over the phone and in person will be highly regarded.

Please note, we are only reviewing applications from candidates currently based in the Fremantle/Perth

We're looking for adaptable, detail-oriented individuals who thrive in a fast-paced environment and are seeking a long-term career in logistics.

What We're Looking For


• A willingness to learn and grow in the logistics industry


• Exceptional customer service and communication skills


• Experience with CargoWise (highly regarded)


• Ability to work independently and as part of a team


• Strong attention to detail and time management


• Must be available to work onsite in Fremantle

Why Join a.hartrodt?


• Join a global brand offering long-term career stability


• Be part of a supportive, collaborative team culture


• Benefit from ongoing investment in your development


• Contribute to environmentally conscious operations


• Take on broader responsibilities as your career progresses

This is a fantastic opportunity for logistics professionals ready to take the next step in a dynamic, global business. If you're not located nearby or don't meet the role requirements, we kindly ask that you do not apply at this time.

We are not engaging recruitment agencies for this role at this present time.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesTransportation, Logistics, Supply Chain and Storage

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