
Customer Service Manager
4 weeks ago
We are an international facilities services company looking for a Client Service Manager in Brisbane.
As the Client Service Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to ensure that we have a compelling solution that results in the win. In addition, you will play a key role in ensuring financial and operational objectives are exceeded, delivering our future growth through developing and maintaining customer relationships, managing the mobilisation of major accounts and developing and supporting a strong operational team.
Key responsibilities- Experience in sales within the integrated services industry, with a focus on Cleaning and Maintenance.
- Provide consistently high levels of performance, meet and exceed contractual obligations and strategic objectives
- Retain existing business and assist in achieving relevant growth targets
- Explore and develop new service offerings
- Take personal (hands-on) responsibility for key client relationships, contract performance, retention and growth
- Develop and execute operational strategies introducing policies and procedures when required
- Follow service innovations ensuring that all opportunities for serviceability / profitability are maximised
- Develop and manage a highly motivated and appropriately trained team of operational managers
- Take responsibility for implementing the Company Health & Safety Policy in relation to the staff and work areas for which they are responsible
- Produce and manage the annual outgoings budgets and controlling expenditures against budget
- Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations.
- Hold relevant industry qualifications and memberships but have experience of working across and delivering on multiple service streams.
- Experience working in compliance with company OH&S policies and work safe reporting requirements.
- Have excellent reporting, organisation, negotiation and conflict resolution skills
- Have excellent communication and relationship building skills
- Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others
If you are interested, please submit your resume and a covering letter
#J-18808-Ljbffr
-
Customer Service Administrator
2 weeks ago
Brisbane, Queensland, Australia Dynamic Door Service Full time $45,000 - $70,000 per yearBX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period. Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...
-
Hiring property manager
15 hours ago
South Brisbane, Queensland, Australia The Onsite Manager Full time $70,000 - $80,000 per yearHiring property manager$70000-$80000Full Time Management employment, South Brisbane QLDWe are seeking a fun, hardworking, and genuine Property Manager to join our team. Youll have the independence to manage your own week, backed by supportive and inspiring leaders who want to see you succeed. About the RoleAs a Property Manager, you will be responsible for...
-
Customer Service Manager
4 days ago
Brisbane, Queensland, Australia OCS Services Pty Ltd Full time $80,000 - $120,000 per yearWe are an international facilities services company looking for a Customer Service Manager in Brisbane. As the Customer Service Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to...
-
Customer Service Manager
6 days ago
Brisbane, Queensland, Australia Vytelle Full time $90,000 - $120,000 per yearJob Title: Customer Service ManagerCompany: VytelleReporting to: Regional Director Australia/NZDirect Reports: N/ALocation: Australia - RemoteSalary Range: Commensurate with ExperienceStatus: Full-timeAbout VytelleWe are a global biotechnology companyoperating at the edge of practical innovation, reshaping how cattle producers worldwide unlock...
-
Manager Customer Services
2 weeks ago
Brisbane, Queensland, Australia StandardAero Full time $120,000 - $180,000 per yearJob DescriptionKey AccountabilitiesClient Relationship Management: Serve as the main point of contact by developing and maintaining strong relationships with the customer and key stakeholders and provide guidance on contractual matters and dispute resolution.Contract Management: Approve, execute, and manage the entire contract lifecycle. Ensure contractual...
-
Customer Service Manager
1 week ago
Brisbane, Queensland, Australia TotalFusion Brisbane Lions Pty Ltd ATF TFBL Unit Trust Full time $104,000 - $130,878 per yearDue to continuous growth, our TotalFusion Lions Springfield location is excited to be recruiting for a Customer Service Manager to join the teamAcross our TotalFusion Australia locations, our Customer Service Managers stand at the forefront of our brand, driving our values and mission through meaningful connections with TotalFusion members, team, and wider...
-
Customer Service Manager
2 days ago
Brisbane, Queensland, Australia Spanos Retail Group Full time $60,000 - $80,000 per yearAbout the opportunity:We have an exciting opportunity for a Customer Service Manager role at our IGA store in Gatton. You will pride yourself on the integral role that you play in the development of our team culture. In this role, you can expect to work through a diverse range of responsibilities that include assisting customers, ordering and replenishing...
-
Customer Service Manager
4 weeks ago
Brisbane, Queensland, Australia at Full timeOverviewWe are an international facilities services company looking for a Client Service Manager in Brisbane.As the Client Service Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to...
-
Manager, Customer Service
1 week ago
Brisbane, Queensland, Australia Suncorp Group Full time $120,000 - $180,000 per yearManager, Customer Service - Performance & Analytics - Performance, Risk & Executive OfficeLocation: Sydney, Melbourne, or BrisbanePermanent RoleAbout The RoleAre you passionate about driving performance through data and analytics? We're looking for a strategic and analytical leader to join our team asManager, CS Performance & Analytics. This role is pivotal...
-
Customer Service Manager
4 weeks ago
Brisbane, Queensland, Australia at Full timeAbout the RoleCustomer Service Manager – QLD, you'll own a portfolio of clients, cleaners and subcontractors across metro and regional Queensland. You'll be the face of Cleancorp in the field, keeping standards high, relationships strong, and operations humming.This is a field-based role with plenty of travel (including at least one regional trip per...