Customer Service Manager

3 weeks ago

Brisbane, Queensland, Australia at Full time
Overview

We are an international facilities services company looking for a Client Service Manager in Brisbane.

As the Client Service Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to ensure that we have a compelling solution that results in the win. In addition, you will play a key role in ensuring financial and operational objectives are exceeded, delivering our future growth through developing and maintaining customer relationships, managing the mobilisation of major accounts and developing and supporting a strong operational team.

Key responsibilities
  • Experience in sales within the integrated services industry, with a focus on Cleaning and Maintenance.
  • Provide consistently high levels of performance, meet and exceed contractual obligations and strategic objectives
  • Retain existing business and assist in achieving relevant growth targets
  • Explore and develop new service offerings
  • Take personal (hands-on) responsibility for key client relationships, contract performance, retention and growth
  • Develop and execute operational strategies introducing policies and procedures when required
  • Follow service innovations ensuring that all opportunities for serviceability / profitability are maximised
  • Develop and manage a highly motivated and appropriately trained team of operational managers
  • Take responsibility for implementing the Company Health & Safety Policy in relation to the staff and work areas for which they are responsible
  • Produce and manage the annual outgoings budgets and controlling expenditures against budget
Qualifications / About you
  • Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations.
  • Hold relevant industry qualifications and memberships but have experience of working across and delivering on multiple service streams.
  • Experience working in compliance with company OH&S policies and work safe reporting requirements.
  • Have excellent reporting, organisation, negotiation and conflict resolution skills
  • Have excellent communication and relationship building skills
  • Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others

If you are interested, please submit your resume and a covering letter


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