Guest Experience Host

Are you looking to take customer service to new heights? How would you like to spend your day in one of Sydney's most iconic tourist attractions?

We currently have an amazing opportunity for passionate individuals looking to join the team at the Sydney Tower Eye as a Casual Guest Experience Host.

About the role

The Sydney Tower Eye is on the lookout for enthusiastic team members who are dedicated to the delivery of world class guest service.

Your role will be focused on providing exemplary service by:

• Welcoming guests to the attraction and assisting with sales at the admissions entry point
• Selling products at our gift shop and F&B store
• Preparing coffee and tea
• Independently running SKYWALK tours from Sydney's Ultimate Viewpoint
• Using a DSLR camera to take memorable photos of our guests on SKYWALK
• Operating Virtual Reality simulator experience
• Independently running engaging tours on our Observation Deck

The successful candidate will undergo a comprehensive training program and on-going mentoring to provide them with all the skills, information & resources they require to deliver an exceptional guest experience.

Key expectations include:

• Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world
• To be adaptable and remain calm under pressure
• Comfortable working at heights
• To work in all types of weather
• To work in all departments across the attraction
• To have at least 3 days availability and be able to work as early as 9am and as late as 9:30pm
• To clearly and effectively communicate and minimise all risk of misunderstandings where possible
• Adhere to our core values through language, behaviour and actions
• Follow all health, safety and security practices
• To be able to problem solve in various dynamic situations

About you

At the Sydney Tower Eye, we believe that passion drives success, and our team is the heart of that passion. We're looking for individuals who are enthusiastic about creating unforgettable experiences and making each guest's journey memorable.

If you're someone who thrives on delivering exceptional guest service with energy and positivity, we would love to have you join our team. A fun and proactive attitude is key as you engage with visitors from all over the world at every touchpoint. Ideally, you bring experience in a similar role, and a background in tourism would be a plus.

Join us and be part of a dynamic team where your dedication to guest satisfaction is celebrated and rewarded

Benefits

• Corporate benefits including free access to all our attractions worldwide

  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions

    • Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan

      • Being part of a business built onfun

      About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We're the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.