Guest Experience Host Team Leader

3 days ago

Sydney, New South Wales, Australia Buscojobs Full time

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go where opportunity is always on

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Shoal Bay team as a Guest Experience Host & Face to Face Lead Generator today

How You'll Shine

  • Greeting and registering owners and guests
  • Providing information on local area attractions
  • Completion of all department-related paperwork
  • Using all communication equipment including telephones, facsimiles, and computers
  • Meet guests face to face and generate sales appointments for our sales centers located at our resorts and via livestream
  • Establish commonality and build rapport with your customers to ensure an exceptional experience
  • Work closely with the resort operations team to provide a high level of service and a seamless check-in process for owners and guests
  • Clearly articulate the benefits of traveling within Wyndham Destinations community
  • Meet targets and KPIs as set by the business
  • This role requires availability for weekend and public holiday shifts.

How You'll Be Rewarded

Build your career with a value-driven organization that promotes growth and development. Benefits include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

What You'll Bring

To be successful in this role, you will be:

  • Previous experience in a similar hotel position
  • A genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Experience with PMS systems (Hirum, Fidelio, Opera, etc.) is advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, and public holidays

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. We foster an inclusive environment where excellence, fun, celebration, and support are prioritized. Join our global team and build a career where memories start with you.

We are an equal opportunity employer. All applications will be considered without attention to membership in any protected class. If you require reasonable accommodation during the application process, please email your request, including the position title and location.

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