Onboarding Coordinator

2 weeks ago

Melbourne, Victoria, Australia Resolve Finance Full time

Join to apply for the Onboarding Coordinator role at Resolve Finance

An exciting chance to join our operations team awaits, in a role pivotal to driving the growth and success of our national broker network. You'll take ownership of onboarding new brokers and franchisees, delivering a seamless, compliant, and engaging experience, while also playing a key role in broader business initiatives and process improvements.

About us

Resolve Finance is a multi-award winning and energetic finance brokerage, with continuous improvement and the customer journey at the forefront of everything we do. Our success and customer-centric approach can be attributed to the quality and passion of our people, as evidenced by Resolve been ranked within the Top 25 Brokerages nationally, since 2011.

Resolve Finance is proudly part of the ABN Group - Australia's leaders in construction, property and finance.

What You Will Be Working On

We're looking for someone who thrives on creating structured, repeatable processes and enjoys working closely with people to ensure they feel confident, informed, and supported from day one. You'll be organised and detail-oriented, with a natural ability to manage multiple moving parts while keeping stakeholders aligned. A strong sense of accountability, a solutions-focused mindset, and an eye for continuous improvement will see you succeed in this role.

Key responsibilities include:

Be the custodian of multiple processes for new franchisees and their teams including onboarding, lender accreditations, agreement renewals and offboarding
Work with stakeholders to improve process efficiency and provide a positive experience
Communicate frequently to key stakeholders to keep them informed on progress
Support the operations team with rolling out key strategic projects and ad hoc admin duties

Who Will Be Successful

Experience working in financial services will be looked on favourably
Proficient in Microsoft 365 including Word, Outlook, PowerPoint & Excel
Excellent communication skills and ability to engage effectively with stakeholders at all levels

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

In-House Discounts: Exclusive discounts to enjoy
Flexibility: Work arrangements tailored to support your work-life balance
Career Growth: Opportunities to elevate your career within a thriving organisation
Wellness Focus: Dedicated programs to nurture your well-being
Health Coverage: Access discounted private health insurance
Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.

Seniority level

Seniority levelEntry level

Employment type

Employment typeFull-time

Job function

Job functionCustomer Service and Administrative
IndustriesAdministrative and Support Services

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