Merchant Onboarding Operator

3 weeks ago

Melbourne, Victoria, Australia Global Blue Full time

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  • Execute end-to-end merchant onboarding across all relevant business systems.
  • Process merchant information updates and decommissioning requests in accordance with internal protocols.
  • Ensure all merchant data is accurately captured and maintained.

Operational Support

  • Provide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).
  • Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month.
  • Conduct checklist-based verification for financial data accuracy.

Issue Resolution & Collaboration

  • Investigate and resolve operational discrepancies in coordination with the Technology team and external partners.
  • Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.
  • Direct reporting line to the Service Operations Manager – Malaysia.
  • Cross-functional collaboration with Implementation and Customer Care teams.


Candidate Profil

eEducation & Experienc

  • eTo keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantag
  • eBachelor's degree in business administration, Management, Accounting, or a related field
  • .Fresh graduates or candidates with up to one year of relevant experience in merchant onboarding or operational support are encouraged to apply

.Technical & Professional Skill

  • sHigh level of accuracy in data entry and information management
  • .Proficient in Microsoft Office applications, particularly Excel and Outlook
  • .Strong written and verbal communication skills
  • .Ability to manage multiple tasks and prioritize effectively
  • .Analytical mindset with sound problem-solving capabilities
  • .Professional demeanor with the ability to build and maintain effective working relationships

Job Description

Key Responsibilities

Merchant Lifecycle Management

  • Execute end-to-end merchant onboarding across all relevant business systems.
  • Process merchant information updates and decommissioning requests in accordance with internal protocols.
  • Ensure all merchant data is accurately captured and maintained.

Operational Support

  • Provide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).
  • Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month.
  • Conduct checklist-based verification for financial data accuracy.

Issue Resolution & Collaboration

  • Investigate and resolve operational discrepancies in coordination with the Technology team and external partners.
  • Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.

Reporting & Collaboration

  • Direct reporting line to the Service Operations Manager – Malaysia.
  • Cross-functional collaboration with Implementation and Customer Care teams.


Candidate Profil

eEducation & Experienc

  • eTo keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantag
  • eBachelor's degree in business administration, Management, Accounting, or a related field
  • .Fresh graduates or candidates with up to one year of relevant experience in merchant onboarding or operational support are encouraged to apply

.Technical & Professional Skill

  • sHigh level of accuracy in data entry and information management
  • .Proficient in Microsoft Office applications, particularly Excel and Outlook
  • .Strong written and verbal communication skills
  • .Ability to manage multiple tasks and prioritize effectively
  • .Analytical mindset with sound problem-solving capabilities
  • .Professional demeanor with the ability to build and maintain effective working relationships
.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeContract
Job function
  • Job functionAdministrative
  • IndustriesSoftware Development

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