Customer Service Officer

Job details

Part-time

WA

Customer Service Officer – Helpdesk / Switchboard

Part time – 2 shifts a week (38 hours a fortnight)

$34.43 an hour / $68,025.41 a year + super (penalty rates apply)

• 24/7 operations, rotating roster to support work/life balance
• Rewarding role with career growth opportunities

Job summary

Be a part of our dedicated team of customer service professionals, making a positive difference by supporting the Hospital and broader healthcare community.

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Meaningful work supporting healthcare operations at Fiona Stanley Hospital
• Opportunities to grow within a government-backed contract
• Supportive and inclusive team culture
• Flexible work options that support your lifestyle
• Comprehensive onboarding and ongoing training
• Access to employee wellbeing and benefits programs

Make an impact at Serco

We're looking for a warm, resilient and detail-oriented Customer Service Officer to join our Helpdesk and Communications team at Fiona Stanley Hospital. In this role, you'll be the first point of contact for a wide range of internal and external stakeholders, supporting essential services in a fast-paced hospital environment. You'll be answering and actioning requests across multiple channels—while keeping calm under pressure and ensuring patients and staff receive outstanding service.

As a Customer Service Officer in the Helpdesk and Communications team, you'll make a positive impact by:

• Responding promptly and courteously to requests via phone, email and in-person
• Coordinating and monitoring service requests to ensure efficient workflows
• Managing hospital emergencies and escalating issues as needed
• Recording and updating data in line with policies and procedures
• Supporting work order scheduling and tracking to ensure seamless FM delivery
• Collaborating with colleagues across Facility Management to provide an exceptional experience

Serco is a place for you

To be successful in this role you'll have:

• Exceptional customer service and communication skills
• Strong ability to prioritise tasks and work under pressure
• A calm, professional approach during high-stress or emergency situations
• Demonstrated experience in a customer-focused environment
• High attention to detail and accurate data entry skills
• Desirable: experience in healthcare, call centre, or KPI-driven environments

In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Working with Serco at Fiona Stanley Hospital is more than just a job – it's an opportunity to partner with the clinical workforce and make a positive impact to the experience of patients and visitors in our care. Our employees are our greatest asset and we are committed to fostering an environment where every individual can thrive, grow and contribute to our collective success.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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