Patient Services Officer

4 weeks ago

Melville, Australia GenesisCare Full time
Patient Services Officer (Medical Receptionist)

GenesisCare is seeking a Patient Services Officer (Medical Receptionist) to join our team in Murdoch, WA. This is a casual position with various shifts available.

In this client-facing role, you will provide administrative support to clients and staff while remaining professional, caring and friendly in a dynamic environment.

Responsibilities
  • Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
  • Act as the first point of contact to patients and provide excellent customer service face to face and over the phone.
  • Adapt to ongoing change and competing priorities.
  • Book and confirm patients for appointments and consultations.
  • Billing and receipting at time of appointment.
  • Accurately process relevant paperwork including data entry.
  • Ensure the smooth running of the clinic.
  • Continuously liaise with the team to ensure efficient processes.
  • Manage patient records and filing of patient notes.
Qualifications and Skills
  • Demonstrate ability to provide excellent patient care and customer service.
  • Strong organisation and communication skills, with the ability to liaise with internal and external stakeholders.
  • Ability to work independently and in a team environment.
  • Knowledge of patient billing systems and Medicare funding mechanisms would be highly valued.
  • Exceptional phone manner and ability to handle a high volume of patient inquiries.
  • High attention to detail and excellent organisational skills.
  • Flexible approach to work in a fast-paced environment.
Benefits
  • Established, close-knit team and thriving culture.
  • Fast-paced, challenging role with a leading healthcare provider.
  • Supportive environment with opportunities for development.
  • Internal career development opportunities.
  • Access to confidential support services for employees and their families (external to GenesisCare).
  • Development programs and employee benefits including fitness and wellbeing programs, rewards, and discounts.
About GenesisCare

GenesisCare is an Equal Opportunity Employer. By joining GenesisCare, you will be joining a progressive team of healthcare professionals and support staff, dedicated to designing care experiences that deliver the best possible life outcomes. GenesisCare has ~2,000 employees across 50 locations nationally.


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