Customer Service Officer

2 weeks ago

Melville, Australia Serco Full time
Overview

Customer Service Officer – Helpdesk / Switchboard
Location: Fiona Stanley Hospital – Murdoch, Western Australia
Employment type: Part-time (2 shifts a week, 38 hours a fortnight)
Salary: $34.43 per hour / $68,025.41 per year + super (penalty rates apply)

Join our Serco team in Murdoch. This is a customer-facing role within the Helpdesk and Communications team, supporting essential services in a fast-paced hospital environment.

Responsibilities
  • Respond promptly and courteously to requests via phone, email and in-person
  • Coordinate and monitor service requests to ensure efficient workflows
  • Manage hospital emergencies and escalate issues as needed
  • Record and update data in line with policies and procedures
  • Support work order scheduling and tracking to ensure seamless facilities management delivery
  • Collaborate with colleagues across Facility Management to provide an exceptional patient and staff experience
What you'll be doing
  • Be part of a dedicated team of customer service professionals, supporting the Hospital and broader healthcare community
  • Answer and action requests across multiple channels while maintaining composure under pressure
  • Provide first point of contact for internal and external stakeholders
Qualifications & Attributes
  • Exceptional customer service and communication skills
  • Ability to prioritise tasks and work under pressure
  • Calm, professional approach during high-stress or emergency situations
  • Demonstrated experience in a customer-focused environment
  • High attention to detail and accurate data entry
  • Desirable: experience in healthcare, call centre, or KPI-driven environments
Benefits & Culture
  • Meaningful work supporting healthcare operations
  • Opportunities to grow within a government-backed contract
  • Supportive and inclusive team culture
  • Flexible work options to suit your lifestyle
  • Comprehensive onboarding and ongoing training
  • Access to employee wellbeing and benefits programs

Serco is a place where you can grow. Join a team of 12,000+ professionals across Asia Pacific and enjoy a work environment that offers challenge, opportunity and reward. We celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+ communities, veterans and people with disability. By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, technology and partners to create impactful solutions for some of the world's most urgent and complex challenges. Our work serves governments globally, including in Australia, New Zealand and Hong Kong, across Health, Defence, Maritime, Immigration and Community Services.


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