Customer Service Officer

2 weeks ago

Melville, Australia Kleenheat Full time
Overview

Customer Service Officer (Aboriginal Trainee) – Kleenheat, Murdoch, Western Australia

Kleenheat has an inclusive, supportive team focused on delivering exceptional customer service. This is a 12-month fixed-term traineeship based in Murdoch, with potential relocation to Perth CBD end of 2025. This opportunity is open to Aboriginal and/or Torres Strait Islander applicants, in accordance with Section 51 of the Equal Opportunity Act 1984 (WA).

About the Role

Are you looking for a supportive environment to kickstart your career in customer service? Kleenheat is offering an exciting Aboriginal candidate traineeship to join our team as a Trainee Customer Service Officer. The one-year traineeship provides hands-on experience in a busy customer service environment while completing your Certificate III in Business. You will rotate through different parts of the customer service team and be mentored by professionals who will share their knowledge and support your career development.

What you will be doing
  • Work as part of a team to help ensure our customers have a great experience.
  • Talk to customers by phone, email, or social media to assist with questions.
  • Answer customer questions clearly and on time; help set up accounts, update details, or explain bills.
  • Support other teams with simple administrative tasks when needed.
To excel in this traineeship, you will
  • Be keen to develop your communication skills.
  • Be open to growing skills in problem-solving, numeracy, and time management.
  • Have a basic understanding of Microsoft Office (Word, Excel, Outlook) or be willing to learn.
  • Be flexible with working hours; the Customer Service team operates rotating shifts between 8:00am – 5:00pm, Monday to Friday.

Important: This opportunity is only open to Aboriginal and/or Torres Strait Islander applicants, in line with our commitment to increasing Aboriginal and Torres Strait Islander representation in our workforce.

Why Kleenheat

We are looking for ambitious individuals who are eager to grow and thrive. We offer recognition and reward for making a real impact every working day, and we are committed to a diverse, engaged, and talented workforce across the Wesfarmers group.

We support flexible working arrangements and tailored assistance during the application process or in the role. If you need flexibility or additional support, please let us know.

Benefits and Opportunities
  • Ongoing professional development and career opportunities across our diverse businesses and the Wesfarmers Group.
  • Employee benefits across Wesfarmers, including staff discounts at Bunnings, Kleenheat, Kmart, Target, Officeworks, and Wesfarmers Arts events.

Applications close 5pm AWST Sunday 14 September 2025

As part of our recruitment process, shortlisted candidates may undergo a face-to-face interview, national police clearance, reference checks, and a pre-employment medical including drug and alcohol screening. We reserve the right to commence the recruitment process prior to the closing date. Agency applications will not be accepted.


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