Customer Service Officer

2 weeks ago

Melville, Australia Hearing Australia Full time
Overview

Customer Service Officer - Melville role at Hearing Australia — permanent, part-time position (3 days/week). Onsite role based in Melville and Rockingham. Working hours: Monday 8:30am–5:00pm, Tuesday 8:30am–5:00pm, Friday 9:00am–4:00pm.

Responsibilities
  • Greet clients, attend to counter and telephone enquiries
  • Cover reception and undertake general administration duties, including booking client appointments, processing claims, data entry and monthly reports
  • Liaise with clients comprising of children and adults, some with complex needs, as well as clients with multicultural and Aboriginal and Torres Strait Islander backgrounds
  • Perform minor hearing aid repairs and troubleshooting
  • Assist clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids
What you'll bring
  • Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
  • Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (Apple and/or Android)
  • A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families

What matters most? It's simple – your drive to help anyone and everyone who needs us.

Why Hearing Australia?

Hearing Australia is a trusted leader in our field. We work across the country to support and empower people through hearing health when and where they need it. Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere and to empower clients of all backgrounds.

Benefits
  • Attractive salary package includes a generous 15.4% superannuation
  • Paid parental leave
  • Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across a wide range of retailers)
Additional information

Police Check will be conducted (we pay), a current driver's licence is required, and you must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are committed to facilitating a barrier-free recruitment process and work environment. If you require accommodations, please let us know so we can assist you to participate fully in our recruitment experience. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Other
Industries
  • Wellness and Fitness Services and Hospitals and Health Care
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