Desktop Support Engineer

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Direct message the job poster from Axiom Technologies

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary:

The POS Hardware Support Technician is responsible for providing technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role includes installing, maintaining, and troubleshooting POS devices to ensure minimal downtime and optimal customer service operations.

Key Responsibilities:

• Provide first and second-level support for POS hardware including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
• Perform regular maintenance and diagnostic tests on POS systems to ensure proper functionality.
• Respond to support tickets, service calls, or on-site visits to diagnose and resolve hardware issues.
• Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
• Assist in the rollout and configuration of new POS systems and upgrades.
• Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
• Monitor POS system performance and escalate recurring or complex issues.
• Train store or front-line staff on proper use and basic troubleshooting of hardware.
• Maintain inventory of POS hardware and replacement parts.

Qualifications and Skills:

• Certificate or diploma in IT, Electronics, or related technical field.
• 1–3 years of experience supporting POS hardware in a retail or service environment.
• Strong understanding of computer hardware and peripheral troubleshooting.
• Familiarity with network connectivity as it relates to POS systems.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage time effectively.
• Experience with remote support tools and ticketing systems.
• Flexible to work in shifts or weekends as needed.

Preferred Certifications (Not Mandatory):

• CompTIA A+
• OEM-specific training (e.g., Epson, NCR, Verifone, etc.)

2 years of relevant Experience

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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