Guest Experience Agent- Reception

2 days ago

Melbourne, Victoria, Australia Sofitel Full time
Company Description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.

Property Details
  • 5-star luxury in the heart of the Melbourne\'s shopping, theatre and business precincts
  • 363 rooms with breathtaking views over Melbourne
  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
Job Description

Sofitel Melbourne On Collins is seeking an experienced Receptionist to join our Guest Experience Front Office team.

As a Receptionist you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.

To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on ability to exceed both the guest expectations and hotel standards.

Qualifications
  • Minimum of 6 months experience in hotels
  • Be highly organised and able to effectively manage priorities
  • Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
  • Demonstrate versatility in responding to guest requests and situations
  • Remain calm and effective in high volume work situations
  • Be good team player; contribute to and assist co-workers without being asked
  • Opera PMS experience
  • A professional appearance and attitude that is reflective of our brand
  • Flexibility to work a rotating roster including early mornings, late nights, weekends and public holidays
Benefits And Perks

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We Offer Our Heartists
  • Build a career with the largest hotel group in the Pacific
  • Central accessible location in Melbourne\'s CBD
  • Laundered uniforms
  • Complimentary hotel stay package for your work anniversary
  • Worldwide employee and family and friends benefits at Accor Hotels

#J-18808-Ljbffr

  • Guest Relations Agent

    2 days ago

    Melbourne, Victoria, Australia Comfort Apartments Royal Gardens Full time $60,000 - $80,000 per year

    Guest Service Agent/Onsite ManagerComfort Apartments Royal Gardens is a 4 star, 42 room property located near the Royal Exhibition Building.  The property opened in 1988 and was one of the original Serviced Apartment locations in Australia.Comfort Apartments Royal Gardens is now seeking a Guest Service Agent to join its enthusiastic and successful team...

  • Luxury Hotel Reception Agent

    5 days ago

    Melbourne, Victoria, Australia beBeeReception Full time $63,938 - $76,369

    We are seeking an experienced Hospitality Professional to join our Guest Experience Front Office team as a Reception Agent. The successful candidate will be responsible for providing exceptional service to all hotel guests, visitors and ambassadors.The ideal candidate will possess excellent communication skills, attention to detail and the ability to...

  • Guest Service Agent

    2 days ago

    Melbourne, Victoria, Australia Regional Accommodation Group Full time $60,000 - $80,000 per year

    About the role We are seeking a friendly and professional Guest Services Agent to join our team at The Sebel Melbourne Kew. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable. This is a Casual position with full time hours based in the heart of...

  • Guest Experience Agent- Reception

    7 days ago

    Melbourne, Victoria, Australia Sofitel Full time

    Overview Sofitel Melbourne On Collins is seeking an experienced Receptionist to join our Guest Experience Front Office team. As a Receptionist you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely...

  • Guest Experience Agent- Reception

    7 days ago

    Melbourne, Victoria, Australia Sofitel Full time

    OverviewSofitel Melbourne On Collins is seeking an experienced Receptionist to join our Guest Experience Front Office team.As a Receptionist you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by...

  • Guest Experience Agent- Reception

    2 days ago

    Melbourne, Victoria, Australia Sofitel Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Experience Ambassador

    1 day ago

    Melbourne, Victoria, Australia beBeeGuestService Full time $50,000 - $85,000

    Job Role SummaryWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team. As a key member of our front office, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and maintaining the highest standards of service excellence.Key Responsibilities:Guest Services:...

  • Casual Guest Service Agent

    2 days ago

    Melbourne, Victoria, Australia Great Southern Hotel Full time $40,000 - $80,000 per year

    The Great Southern Hotel Melbourne (GSH-Melbourne) is a busy hotel located in the heart of Melbourne's CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay,...

  • Full Time, Front Office Reception/ Guest Services Agent

    2 days ago

    Melbourne, Victoria, Australia Quest Cheltenham Full time $60,000 - $80,000 per year

    About the role Are you passionate about delivering exceptional customer service and creating memorable experiences for guests? We are seeking a full-time Front Office Reception/ Guest Services Agent to join the team at Quest Cheltenham in Cheltenham VIC 3192. In this role, you will be responsible for providing a warm and welcoming experience for all guests,...

  • Casual Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia The Great Southern Hotel Full time

    The Great Southern Hotel Melbourne (GSH-Melbourne)is a busy hotel located in the heart of Melbourne's CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay,...