Associate Global Forwarding Agent

4 weeks ago

Sydney, New South Wales, Australia C.H. Robinson Full time
Overview

Associate Global Forwarding Agent (AGFA) at C.H. Robinson — primary point of contact for assigned customer accounts, managing the full shipment lifecycle to meet customer requirements. Location: Mascot, New South Wales, Australia. Job ID: R45687. This role supports a hybrid, flexible work arrangement in Sydney/Mascot.

Responsibilities
  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through delivery of the cargo.
  • Input applicable financial components of shipments to generate correct billing for customers.
  • Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges internally and externally.
  • Execute and coordinate shipment tasks as per customer SOPs—booking approvals, processing pre-alerts, governmental filings, deliveries, and invoicing.
  • Create, maintain, and update accurate shipment data in Navisphere.
  • Provide quotes based on customer and network needs, ensuring full pricing understanding.
  • Offer track and trace services and generate shipment documents.
  • Maintain high data integrity across all shipment details including INCO terms, routing, dates, and documentation.
Facilitate Relationships
  • Build strong customer relationships through timely responses and issue resolution.
  • Communicate clearly with customers, agents, C.H. Robinson offices, and external vendors.
  • Foster a positive team environment.
  • Support new customer implementations and participate in business meetings as needed.
Qualifications
  • Required: High school diploma/TAFE/Graduate Degree or equivalent.
  • 1 - 3 years of freight forwarding operations, logistics and supply chain industry, or similar experience.
    • Preferred: Values a diverse and inclusive work environment.
    • Strong communication skills with the ability to prioritise, multitask, and deliver exceptional customer service with a client-focused mindset.
    • Excellent follow-up and coordination with customers and the network.
    • Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
    • High level of attention to detail.
    • Ability to work in a fast-paced and deadline-driven environment.
    • Bachelor's degree.
    Benefits

At C.H. Robinson Oceania, we are an Equal Opportunity employer offering flexible work to support work/life balance, along with a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our confidential Employee Assistance Program. Our Robinson Cares program enables employees to give back to the community.

Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Sales and Supply Chain
  • Industries: Transportation, Logistics, Supply Chain and Storage and Truck Transportation

Referrals increase your chances of interviewing at C.H. Robinson. Sign in to set job alerts for "Forwarder" roles. Location notes: Sydney, Mascot, and surrounding areas in New South Wales, Australia.


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