Counselling and Welfare Services Manager

Counselling and Welfare Services Manager

Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

The Opportunity:

• Full-Time | Ongoing contract of employment
• NEO $124,872 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience)
• Chadstone Campus – onsite parking with close proximity to public transport, with a requirement to work at other campuses as needed.

The Student Wellbeing Department is dedicated to championing the health, safety and overall wellbeing of Holmesglen students, creating a supportive environment where every learner can thrive. From short-term counselling and mental health support to crisis intervention, our services span all campuses to ensure students have access to care when they need it most.

Beyond individual support, the department leads a range of targeted welfare programs that address critical student needs—including financial assistance, housing support, food security and access to health services like bulk-billed GP appointments. By working closely with internal departments and community partners, we help students build resilience, stay connected, and have a fulfilling educational experience.

The purpose of this role is to provide strategic leadership in the development and delivery of high-quality clinical counselling and welfare assistance to support student wellbeing and success. The Counselling and Welfare Services Manager is a pivotal role in supporting the mental health and wellbeing of students within the Institute. This position oversees the counselling and welfare services provided to students, manages a team of counsellors, welfare officers and youth workers and collaborates with other departments to create a supportive and inclusive campus environment. The Counselling and Welfare Services Manager is responsible for developing and implementing programs, policies and initiatives that promote psychological wellness and student success.

As the Counselling and Welfare Services Manager, you will:

• Develop and manage the implementation of student wellbeing strategies and programs through a team of qualified counsellors and welfare officers, including the design, development and implementation of new policies and innovative ways of adapting existing strategies to effectively promote and manage the mental health support of students.
• Drive cultural change by developing positive relationships and networks within and external to the Institute.
• Provide authoritative mental health information, advice and direction to stakeholders such as Deans, Heads of Department and Education Managers across all areas of Holmesglen.
• Structure the operations of the counselling and welfare teams to support the achievement of Institute objectives and report as required on the outcomes of agreed targets.
• Through the counselling and welfare teams, manage the development and delivery of psychosocial, emotional intelligence, mental health literacy, team building and resilience programs to students.
• Work with the Student Wellbeing Manager to effectively manage a budget through the appropriate use of internal resourcing, external agencies and other relevant arrangements.

To be successful, you'll have:

• Post-graduate qualifications in psychology or counselling, or related mental health discipline
• Full registration with the Australian Health Practitioner Registration Agency (AHPRA), or Australian Association of Social Workers (AASW) or Australian Counselling Association (ACA) or Psychotherapy and Counselling Federation of Australia (PACFA).
• Must be currently working towards or is registered as a Clinical Supervisor.
• Strong background in delivering professional counselling and welfare support, particularly within student settings, and a deep understanding of the mental health challenges commonly faced by students throughout the post-secondary education lifecycle, grounded in ethical practice, with a solid grasp of case management processes relevant to student wellbeing services.
• Demonstrated success in leading mental health initiatives and student counselling programs, with a proven ability to implement and manage change effectively.
• The ability to coordinate multiple tasks simultaneously, prioritise under pressure, and meet ongoing deadlines. Extending to project planning and evaluation, using data and analysis to assess effectiveness, alongside a strong working knowledge of welfare services, referral networks, and regulatory standards such as TEQSA and ASQA.
• Current Victoria Driver's licence.
• WWCC and Police Check: Appointment to this position is dependent on obtaining an 'employee' Working with Children Check, and a valid Police Check within the last 12 months.

Our commitment to you:

At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We've implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.

Here's how to apply:

Please submit your updated resume and a short cover letter with responses to the Key Selection Criteria. We commit to respond to every applicant.

For a confidential discussion regarding this role, please contact Ahmad Siddiqi – Employment and Talent Acquisition Officer at ahmad.siddiqi@holmesglen.edu.au

For further information relating to this opportunity and to view the position description, please click here .

Applications for this position close on 11:59 pm Monday 08 September 2025

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

If you require specific support to apply for this position or have any application queries, please contactthe People Experience Department at recruit@holmesglen.edu.au or on 03 9564 1530 and we will work with you to identify the best way to assist.

Contact Details For a confidential discussion regarding this role, please contact Ahmad Siddiqi – Employment and Talent Acquisition Officer at ahmad.siddiqi@holmesglen.edu.au