Welfare Officer

Indie College is a not-for-profit Registered Training Organisation (RTO) that delivers nationally recognised training.

Indie College supports young people and adults to re-engage back into education who may have disengaged or are impacted by a variety of personal or health circumstances. We explore individual goals related to pathways back into school, employment or further accredited training, whilst assisting the development of Language, Literacy and numeracy skills and building confidence.

Indie courses are delivered in either one-on-one, small or large group settings.

Check out our website ) for more information on the qualifications Indie delivers.

We have an exciting opportunity for a Welfare Officer to join our Indie College team in Ringwood for a six-month fixed term contract. This position is designed for a motivated individual who is looking to develop their skillset in the youth and community services space.

You will be working closely with the Assistant Welfare Officer, Regional Manager and Lead Coach to support the wellbeing and welfare needs of the learners. The welfare team provides opportunities for professional development and learning, allowing this role to be a stepping stone for growth within Indie and the broader community.

Core Workplace Objectives

• Monitor and support the holistic wellbeing and welfare needs of the learners.
• Ensure learners receive the social and emotional support required to develop knowledge, understanding and skills that support learning, positive behaviour and constructive social relationships.

Workplace Tasking & Key Responsibilities

• Act as a main support person for Indie College learners aged years.
• Facilitate learner enrolment into Indie College, conduct interviews, and assist students and families to complete enrolment paperwork.
• Assess learner needs, facilitate access and negotiate appropriate support and referral to services as required.
• Develop and implement structured welfare programs to support learner wellbeing.
• Educate learners about safe practices, how to seek further assistance and guidance across a range of welfare related matters.
• Identify, monitor, and develop intervention strategies for at risk learners.
• Liaise with learners, carers/parents/guardians and other stakeholders to resolve learner issues.
• Work closely with the administration support team to ensure compliance with the enrolment and withdrawal processes for learners and record keeping requirements of the relevant department of education.
• Follow up enrolment enquiries and liaise with the Lead Coach to ensure that learners are enrolled into the education program that best suits student educational needs and engagement levels.
• Liaise with the Lead Coach to provide training for teachers and support staff across welfare related areas including how to respond to and manage a range of challenging situations.
• Pro-actively liaise with referring welfare agencies and schools to raise awareness of Indie College as an alternative registered school for learners who find mainstream schooling too challenging.
• Establish and maintain a database of referral agencies and attend regular welfare sector networking events.
• Provide monthly reports to Welfare Manager.

For this position with our company, applicants must:

• Demonstrate experience and passion in the provision of individual support and working with young people.
• Have skills and experience in working with Microsoft Office (including Excel spreadsheets, Word, PowerPoint, Publisher and Outlook).
• Have a high level of interpersonal skills including the ability to negotiate and resolve conflict.

For this position with our company, applicants must be willing and able to provide:

• A minimum qualification of Diploma in Community Services, Counselling, Youth Work, Social Science, Social Work or related discipline.
• Working with Children's Check
• Annual National Police Checks.

Benefits of Indie:

• Attractive PBI Salary packaging through our provider, Maxxia
• Uniform provided
• 15 days paid personal leave
• Paid parental leave provisions
• Company laptop and mobile phone provided
• Access to our personal safety, medical and mental health support platform, Sonder
• Locations all around Australia

Remuneration:

• Level 10 (AWCC Enterprise Agreement $92,084 +Super
• A company laptop and phone is provided with this position.
• Salary Packaging through Maxxia.

If you have any questions regarding the role please contact Erin Reemst, Welfare Manager via email: 

Applications close on the 4/09/2025. All applications will be reviewed upon submission and applicants may be interviewed and appointed prior to this date.