Director, Loyalty Strategy Consulting Sales

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Loyalty Strategy Consulting Sales & Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

We are looking for a truly exceptional strategic sales professional to join our Loyalty & Personalization Consulting practice in APAC. Our Practice is one of the fastest-growing businesses within Mastercard, and we are seeking someone to fuel our growth in the region by continuing to drive Business Development. In this role, you will work closely with clients to understand how our professional services can be tailored to projects that help them achieve their ambitions to drive customer loyalty. This entrepreneurial role is a great opportunity to shape the direction of our regional practice.

Responsibilities

1. Drive growth: Continue to expand our business in AP, with a specific focus on the Australian and New Zealand markets by identifying and developing new client relationships and growing existing ones.
2. Provide expertise: Develop a deep understanding of our loyalty consulting services and broader industry trends to tailor our services to client needs.
3. Own the sale: Responsible for selling our loyalty consulting services, including defining scope and finalizing pricing, in collaboration with Sales and Consulting Delivery partners.
4. Lead clients: Cultivate lasting relationships with senior clients (VP+) at leading brands, becoming a trusted partner who provides sound advice throughout the sales process and project delivery. This role balances both sales and relationship management responsibilities.
5. Collaborate effectively: Work closely with partners in Sales, Delivery, and Product to ensure we bring the best of Mastercard to our clients.
6. Manage sales pipeline: Responsible for running and processing sales pipelines.

Requirements

• Experience in loyalty, CRM, digital marketing, and/or personalization at an established brand or top consulting firm.
• Experience working as a consultant or in a professional services role, with experience selling within the retail, travel, or hospitality industry.
• Strong executive presence with experience engaging with regional and multinational company executives.
• Proven ability to secure internal buy-ins and navigate complex matrix organizations.
• Ability to communicate complex ideas clearly in dynamic situations.
• Experience navigating ambiguity in high-growth, unstructured environments.
• Understanding of the interaction between business and technology.
• High level of entrepreneurship, creativity, ownership, and business acumen.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every employee or representative must:

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of accessed information.
• Report any suspected security violations or breaches.
• Complete mandatory security trainings as per Mastercard's guidelines.