Front Office Supervisor

4 weeks ago

Sydney, New South Wales, Australia Crown Resorts Full time
Overview

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change — for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

Crown Sydney has a permanent, full-time opportunity for a dedicated hotelier to join the team as a Front Office Supervisor. As a leader in Sydney's most luxurious integrated resort, you'll supervise the daily operations of the department, ensure guest satisfaction and expectations are achieved, and embed a customer‑oriented mindset amongst the team.

This is a perfect opportunity for a Senior Front Office Attendant who is ready to step up in their career. Your success will be shown by seamless check-in and check-out procedures, as well as providing Concierge-related services to all guests and visitors at Crown to enhance their stay. You'll also coach and develop your team members to empower them to thrive.

Some of the key responsibilities
  • Ensuring smooth and timely check-in / check-out operations of the Front Office, including Concierge services
  • Providing guidance and support to the team, ensuring that the Crown values are demonstrated
  • Leading the on-shift team and acting as the first escalation point for complaints, issues or challenges
  • Coaching and onboarding new team members around operating procedures, policies and standards
  • Monitoring room availability and managing daily hotel inventory to meet guests' accommodation requirements
  • Participating in team briefings and ensuring information is relayed to the on-shift team
  • Monitoring service standards of department operations and addressing inconsistencies
  • Maintaining up-selling guidelines and developing procedures to increase efficiency and revenue
  • Partnering with Hotel Reservations and Sales to support promotional accommodation activity
You'll have
  • Demonstrated hotel operations experience in a high-volume, front office operation
  • Capability, passion and desire to step up into a leadership role in a luxury property
  • Proven capability in delivering superior service standards and guest experiences in a premium environment
  • Flexibility to work across a 24/7 rotating roster, including days, nights, overnights, weekends and public holidays
  • Ability to multitask and manage multiple guest priorities and inquiries
  • A strong customer orientation with the ability to anticipate guests' needs and promptly manage inquiries
  • Opera Property Management Systems experience will be highly regarded
  • Permanent and unrestricted Australian working rights
What we offer you
  • Full-time, permanent opportunity, based in Crown Towers Sydney
  • Complimentary meals at our on-site staff restaurant
  • Generous discounts across Crown hotels Australia wide, as well as our restaurants and bars
  • Opportunity to participate in Crown's group-wide recognition and awards program
  • Active membership and contribution to Crown's community, diversity & inclusion committees
  • Part of a high performing and award-winning team
  • Access to discounts with various corporate partners across insurance, health & wellbeing, fashion, banking & finance, technology and more
Additional information

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.


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