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Expert Coach and Knowledge Management Professional
2 weeks ago
We are seeking an exceptional coaching and knowledge management professional to join our team in Brisbane.
About the RoleThe ideal candidate will have a passion for delivering outstanding customer experiences, experience in designing and delivering training programs and workplace coaching, and excellent interpersonal skills.
Main Responsibilities- Design and deliver on-the-job training and coaching programs that align with industry frameworks.
- Develop and maintain high-quality knowledge articles aligned with best practices.
- Identify knowledge gaps and develop targeted solutions to bridge these gaps.
- Collaborate closely with stakeholders to ensure seamless integration of training and knowledge management with business objectives.
- Provide constructive feedback and coaching to enhance customer experiences and reinforce newly acquired skills.
- A genuine passion for delivering outstanding customer experiences.
- Proven experience in designing and delivering training programs and workplace coaching.
- Excellent interpersonal skills, with a demonstrated ability to build strong working relationships with colleagues and business stakeholders.
- Strong verbal, written, and presentation skills, with the capacity to adapt communication styles to suit diverse audiences.
- Able to maintain high performance standards and motivate others to follow suit.
- Highly organized, with excellent time management skills and the ability to manage multiple tasks simultaneously.
- Proficient in interpreting relevant financial and superannuation legislation, regulations, and policies, with experience in the superannuation, insurance, or finance industry.
- Strong computer literacy and experience using collaborative platforms.
We serve millions of members, safeguarding billions of dollars in retirement savings. Our mission is to empower them to take charge of their finances and face the future with confidence. We foster an inclusive culture where every voice matters, and everyone has the opportunity to thrive.
