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Customer Experience Coach

3 weeks ago

Brisbane, Queensland, Australia beBeeSpecialist Full time $90,000 - $120,000
Coaching & Knowledge Management Specialist

We're looking for a talented professional to deliver coaching and on-the-job training to new and existing team members. As a Coaching and Knowledge Management Specialist, you will play a vital role in uplifting people capability across Member Insurance & Claims.

Your key responsibilities will include:

  • Delivering high-quality coaching and training sessions that cater to different learning styles
  • Developing and maintaining knowledge articles that align with best practices
  • Identifying knowledge gaps and implementing solutions to address them
  • Collaborating with stakeholders to ensure training and knowledge management is consistent and aligned to divisional strategy and objectives
  • Providing timely feedback and coaching to enhance customer experiences and embed newly acquired skills

This is a 12-month max-term/secondment opportunity.

About You

To succeed in this role, you'll need:

  • Genuine passion for customer service and the ability to inspire others to deliver outstanding customer experiences
  • Experience in delivering training and workplace coaching
  • Strong interpersonal skills and ability to maintain productive working relationships with peers and stakeholders
  • Strong verbal, written and presentation skills, with the ability to adapt communication to different audiences
  • Maintains high performance and quality benchmarks for others to follow
  • Highly organized with time management skills and ability to manage multiple tasks to achieve goals
  • Experience interpreting relevant financial and superannuation legislation, regulations and policies; experience in superannuation, insurance or finance industries
  • Strong computer literacy and experience using collaborative platforms
About Us

We help our members take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace.