APS3 Financial and Client Services, Income Support Admin Officers
2 weeks ago
The Claims Management Group is a key contributor to Comcare's strategic objective and purpose of delivering an effective, fully funded and sustainable workers' compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work.
The Claims Administration and Income Support (CAIS) team performs a number of critical financial and administrative services to support the claims business in the management of claims transactions. The CAIS team operates under two sub teams: Income Support and Financial and Client Services.
The Income Support team is responsible for all functions that relate to incapacity payments including determining incapacity, payment of incapacity, and recovery of overpayments. The Financial and Client Services team is responsible for undertaking a number of administrative claim functions that range from provider payment processing, document processing to taking calls for the contact centre.
Financial and Client Services Administration Officer Role OverviewThe Financial and Client Services Administration Officer is responsible for providing a number of client support functions that can include the handling of claims calls received through the Claims Contact Centre, administrative and processing tasks including non-complex provider payment processing, and the accurate receipting and classification of claim documentation.
The Financial and Client Services Administration Officer will contribute to the achievement of key performance indicators for the Financial and Client Services team. The role reports to the Senior Claims Payment Services Officer or the Senior Client Services Officer.
Income Administration Officer Role OverviewThe Income Administration Officer is responsible for providing timely and accurate incapacity processing activities. This can include determining simple normal weekly earnings/hours, processing Claim for Time off Work forms, supporting debt recovery functions, or assisting in payments for claimants. The Income Administration Officer will undertake incapacity tasks within required timeframes and compliant with set procedures and provide accurate receipting and recording of agency records.
The Income Administration Officer will contribute to the achievement of key performance indicators for the Income Support team. The role reports to the Senior Income Support Assessment Officer or the Senior Income Assurance Officer or Senior Income Support Payment and Recoveries Officer.
Eligibility and Specific Conditions of Employment- Character clearance (police records check).
- Health clearance.
- Six months probationary period for new engagements.
- Security Clearance: Baseline.
Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience, and knowledge relevant to the job specific capabilities and role (maximum 2 pages).
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