APS4 Financial and Client Services Support Officer

3 weeks ago

Canberra, ACT, Australia Comcare (Australian Government) Full time

The Claims Management Group (CMG) is a key contributor to Comcare's strategic objective and purpose of delivering an effective, fully funded and sustainable workers' compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work.

The Claims Administration and Income Support team performs financial and client-facing services to support the claims business in the management of claims transactions. This includes the calculation and transactional processing of accounts payable and weekly incapacity benefits. The team performs reconciliations of financial information across a variety of sources, identifies anomalies, and addresses these within legislative and policy frameworks. The team develops and implements financial recovery programs where opportunities are identified, including but not limited to overpayments and third-party recoveries.

Overview of the Role

The Financial and Client Services Support Officer is responsible for contributing to a range of Financial and Client Service functions related to claims management.

The Financial and Client Services Support Officer will undertake the registration of new claims, Claims Contact Centre, administrative and processing tasks including payment processing within required timeframes and compliant with set procedures, and the accurate receipting and recording of records.

The Financial and Client Services Support Officer will contribute to the achievement of key performance indicators for the Financial and Client Services team.

Qualifications and Experience

  • Desirable: Experience working in a public sector context.

Eligibility and Specific Conditions of Employment

  • Character clearance (Australian Criminal History Check).
  • Employee Health Declaration.
  • Six months probationary period for new engagements.
  • Ability to obtain and maintain a Baseline Security Clearance.
  • Specific Conditions:
    • Comcare supports flexible working arrangements (FWA); however, different types of FWA are suitable for different types of roles to meet operational requirements and minimise WHS risks. Hybrid working arrangements apply to this role with a minimum 2-day required attendance at the office.
    • Incumbents may be required to participate in routine programs to support mental wellbeing, for example, wellbeing checks or group supervision.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience, and knowledge relevant to the job-specific capabilities and role (maximum 2 pages).

Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact

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