Collections Officer

2 weeks ago

Melbourne, Victoria, Australia Paxus - Technology + Digital Talent Full time
About the Role

We are looking for a proactive and detail-oriented Collections Officer to join team. In this role, you will be responsible for managing the end-to-end collections process, ensuring timely debt recovery, resolving billing disputes, and maintaining positive customer relationships. Your contribution will directly support improved cash flow and reduced bad debt for the organisation.

Key Responsibilities

  • Manage and follow up on outstanding accounts to ensure timely payment.

  • Work with customers to resolve billing disputes in a professional and timely manner.

  • Negotiate payment arrangements where required, balancing customer needs with business objectives.

  • Monitor accounts receivable and escalate issues as appropriate.

  • Maintain accurate records of customer interactions and collection activities.

  • Collaborate with internal teams to address process issues or recurring disputes.

  • Provide regular reporting on debt recovery performance and trends.

About You

  • Previous experience in collections, credit control, or accounts receivable.

  • Strong communication and negotiation skills with a customer-focused approach.

  • Ability to handle difficult conversations with professionalism and empathy.

  • Excellent problem-solving and analytical skills.

  • Highly organised with the ability to work independently and manage competing priorities.

  • Proficient in using financial systems and Microsoft Office tools.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Yash Kumar Jain on 03 8680 4235 or email: ykumarjain@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

EEO: Paxus is an equal opportunity employer.


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