Account Manager

Company Description

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. Our company delivers solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 19000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfill your potential.

Job Description

As an Account Manager, you are in charge of building strong partnerships between Expeditors and your Customer Accounts, which include some of the most reputable companies both locally and globally. You will develop, maintain, lead and measure Expeditors' product and service commitments to satisfy the specific needs of your portfolio of Customer Accounts. You will continually seek opportunities for service enhancement and improved tactical management. You goal will be to utilise our diverse network of experts, both locally and abroad to increase our share of customer business on an annual basis.

Key Responsibilities

• Customer Management: You will continuously build and maintain strong relationships throughout a customer's organization in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status.
• Customer Knowledge: You will develop and maintain knowledge and expertise for respective accounts, including market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.
• Business Development: You will identify and execute strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives.
• Business Intelligence: You will develop and maintain Data Fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting.

Qualifications

• Previous experience in a customer-facing role, business development or account management
• Strong problem solving, organizational, and interpersonal skills
• Solid oral and written communication skills
• Ability to interpret and present data & analytics
• Ability to manage and influence stakeholders at different organizational levels
• Proficiency in Microsoft Excel and PowerBI (preferred)

Additional Information

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package
• Work Life Balance: At Expeditors we believe that togetherness is a strength, but that work supports life, so we provide a great work environment and offer work some from home benefits
• Compensation Programs: Our commissions and bonus programs are uniquely ExpeditorS
• Career and Personal Development: Developing you and your skills not only for today's role but for those in the future
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy
• Car & Fuel Allowance: Flexible, to support you in this customer focused role
• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilisation of technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Transportation, Logistics, Supply Chain and Storage

Location: Brisbane, Queensland, Australia

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