Coordinated Access Manager

New Dawn Enterprises / 37 Nepean Street, SydneyDetailsDeadline to apply:January 24, 2025 / 4:00 pmHuman Resources (hr@newdawn.ca)Schedule:Funding Based, Full-TimeCompensation:$65,000 - $75,000 annuallyNumber of openings:1

About the Position

Job Description

The Coordinated Access Manager is responsible for the set-up, management, promotion, adoption, and ongoing development of the Coordinated Access in the Cape Breton Regional Municipality (CBRM).

Funded by the CBRM Reaching Home Community Entity, Coordinated Access aims to bring together organizations that serve individuals who are homeless or at risk of homelessness to articulate and achieve a set of community objectives that include a reduction in chronic homelessness, a reduction in homelessness overall and for priority populations, reductions in new inflows to homelessness, and a reduction in returns to homelessness.

The Coordinated Access Manager serves as the secretariat to the Governance committee and works with the Governance committee and other community stakeholders to examine and accomplish the objectives laid out in the Reaching Home Coordinated Access Guide.

Duties and Responsibilities

Governance Committee

• Coordinate and regularly convene local governance committee
• Ensure governance committee includes appropriate representation
• Recommend and outreach to new potential committee members as needed
• Support committee in timely decision-making to advance CA program
• Ensure committee has current Terms of Reference (Roles and Responsibilities)
• Ensure committee has articulated clear coordinated access outcomes, local priority populations, and 12-month governance committee goals
• Onboard new committee members
• Record keeping for committee

HIFIS Implementation and Compliance

• Ensure implementation and compliance among primary group of users
• Build understanding and adoption among secondary group of users
• Create visual materials to aid in broader understanding and adoption
• Work to build trust in HIFIS and its management and knowledge of its importance
• Assist in troubleshooting for users

System Map (Creation and Maintenance)

• Create a system map of services for homeless/at-risk of homelessness populations
• Set up map as precursor to future Coordinated Access Shared Resources Inventory
• Consider making map available online/searchable/designed for community users

Data Management, Analysis, and Sharing for Community Planning and Education

• Ensure policies and protocols in place and adhered to for data privacy and safety
• Respond to data breaches and improve system to avoid future breaches
• If/as needed create user guides to enhance data privacy and safety
• Identify junctures and ways to analyze and share data with governance committee, other stakeholders, community, municipality, and province in service of elimination of homelessness

Access Points (AP), AP Protocols, Shared Assessment and Triage Tools

• Work with local governance committee towards the set-up and promotion (communication throughout community) of CA access points and protocols
• Work with the committee towards a set of shared assessment and triage tools
• Work towards a coordinated system that both serves local needs and achieves the full potential of coordinated access in the CBRM

Qualifications

• Relevant post-secondary education or equivalent experience
• Minimum of three (3) years in housing or community development/community engagement
• Experience working with and advocating for vulnerable populations
• Ability to work independently, as part of a team, and with guidance
• Exceptional attention to detail and verbal and written communication skills
• Ability to work effectively with others and lead others towards a shared goal
• Highly organized and ability to work well under pressure
• Proficiency with Microsoft suite of programs and applications
• High level of integrity, confidentiality, and accountability
• Understands servant leadership and community-centricity
• Experience using, and ideally managing/manipulating databases
• Compassion, empathy, diplomacy, and problem solving

Work Conditions

• Travel may be required
• Manual dexterity required to use desktop computer and peripherals
• Overtime may be required; working evenings/weekends as needed
• Interacts with employees, management, and the public at large
• Environment can be busy and/or noisy at times

Total Compensation Package

New Dawn Enterprises believes in supporting the well-being of employees and, in service of this, has created the following compensation package for salaried employees of New Dawn Enterprises, in addition to their salaries:

Reduced Hours Work Week

In recognition of the benefits of greater work-life balance and the value of flexibility and autonomy for human wellbeing, New Dawn has adopted a Reduced Hour Work Week. All full-time salaried employees are required to work thirty-two (32) hours per week. These hours can be worked over four (4) or five (5) days. At the start of employment, a schedule will be determined to meet the needs of the company and the employee.

Paid Vacation

All full-time salaried employees are entitled to one hundred and twenty (120) hours of paid vacation, annually.

Paid Mental & Physical Health Days

All full-time salaried employees are entitled to fifty-six (56) hours of paid leave for mental and physical health, annually. These days can be used to take time off work for physical and/or mental wellness/illness, and to attend appointments for the employee and/or their dependents.

Paid Holidays

New Dawn observes the following thirteen (13) public holidays: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day for Truth and Reconciliation, Thanksgiving Day, Remembrance Day, Christmas Day, and Boxing Day.

In the spirit of family, the President & CEO reserves the right to close New Dawn administrative offices between Christmas Day and New Year's Day to enable employees to spend time with their families without requiring them to use vacation hours. This decision is reviewed annually based on operational requirements.

Group Health Employee Benefits

Group benefits for employees and dependents are provided by Group Health. Fifty percent (50%) of benefit premiums are paid by the employer, with the exception of Long-Term Disability where benefit premiums are paid fully (100%) by the employee.

Self-Directed Registered Retirement Savings Plan

New Dawn offers salaried employees retirement savings matching for self-directed retirement savings plans after completion of three (3) months of employment. Employees may choose to contribute up to 5% of their gross salary to a retirement savings plan, deducted from their pay cheque. Contributions are matched by the Employer to a maximum of five percent (5%).

Employee and Family Assistance Plan (EFAP)

Group Health also includes access to an Employee and Family Assistance (EFAP) Program that employees and their dependents can utilize for 24/7/365 confidential support for issues related to stress, anxiety, depression, family or relationship issues, addictions, legal or financial difficulties, health and nutrition concerns, and workplace or career difficulties.

All New Dawn employees are entitled to a 20% discount at Café Marie, located in the Eltuek Arts Centre.

Rewards & Recognition

New Dawn recognizes and rewards the service of salaried employees with Years of Service awards at defined milestones in their careers. New Dawn recognizes and rewards the work and achievements of salaried employees through the STAR Program with ongoing and immediate recognition throughout the year.

Professional Development

New Dawn is committed to the ongoing professional development and lifelong learning aspirations of employees in their skills and knowledge. Employees are encouraged to discuss position-relevant professional development opportunities with their immediate supervisor.

About New Dawn

New Dawn Enterprises Limited is a private, volunteer-directed non-profit social enterprise dedicated to community building. It seeks to identify community needs and to establish and operate ventures that speak to those needs.

Incorporated in 1976, New Dawn is the oldest Community Development Corporation in Canada. Today it employs 150 people across 10 companies: New Dawn Homecare, Pine Tree Park Care Home and Pine Tree Park Home Living, New Dawn Meals on Wheels, the Eltuek Arts Centre, Café Marie, New Dawn Properties, Cape Breton Island Centre for Immigration, New Dawn Centre, New Dawn Community Engagement, and Abbey Ridge.

All of its work is in service of building a more vibrant and self-reliant Unama'ki-Cape Breton Island.

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