Senior Claims Specialist

Senior Claims Specialist - Workers Compensation
Overview

The Senior Claims Specialist will manage a caseload and the interventions required to ensure multifaceted cases achieve the best possible recovery and return-to-work outcomes. You will apply your advanced claims handling, injury and return-to-work management skills, together with exceptional stakeholder management to achieve optimal outcomes for injured workers, employers and DXC. You recognise that you play an integral role in delivering a critical service that will have a significant impact on the lives of our injured workers. You will also mentor case managers through development activities to provide strategic and operational support as required.

Responsibilities

• Apply advanced claims handling, injury and return-to-work management skills with strong stakeholder management to achieve optimal outcomes for injured workers, employers and DXC.
• Apply a strategic, proactive and innovative approach to case management.
• Prepare for, attend and actively participate in claims reviews and clinical case conferences to facilitate outcomes for injured workers.
• Evaluate recovery and liability aspects relevant to the Victorian workers' compensation scheme while completing ongoing entitlement and payment reviews.
• Provide guidance and support to claims teams with interpretation of complex claims scenarios and strategies to deliver timely, multi-layered interventions.
• Deliver face-to-face claims management support to injured workers, employers and relevant stakeholders as required to deliver successful return-to-work outcomes.
• Lead and deliver cohort-based claims strategies at Team, Practice Group and DXC levels.
• Take on lead claims management responsibility for platinum and complex customers.
• Lead portfolio responsibilities to support delivery of specific contractual obligations.

About You

• Resilience & perseverance
• Advanced organisational and planning skills
• Well-developed problem solving and decision-making skills
• High concern for accuracy and attention to details
• Strong written and verbal communication skills
• Strong customer service ethic
• Negotiation and influencing skills
• Flexibility and ability to adapt to change
• Ability and desire to work in a team environment

Required Expertise

• Significant claims management experience in the Victorian workers' compensation scheme
• Knowledge of medical and paramedical terminology and procedures, including forms of treatment applicable to injuries
• Strong working knowledge of the Workplace Injury and Rehabilitation Act 2015 and associated regulations
• Intermediate to advanced knowledge of ACCtion and Novus

Hybrid working arrangements

In alignment with our commitment to flexibility and a dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on factors to ensure both individual preferences and operational requirements are met.

About DXC

DXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We foster a culture of inclusion, belonging and corporate citizenship. We have more than 130,000 employees in 70-plus countries entrusted to deliver what matters most.

Employee Benefits

• Extensive onboarding and development resources including DXC University
• DXC Recognition, our global platform that fosters appreciation and real-time reward and recognition
• Referral rewards for bringing friends and family to DXC
• Flexible leave options, including purchased leave
• Volunteer days for charitable and emergency services
• Well-being support via Employee Assistance Program
• Novated leasing, discounted health insurance, paid parental leave and other discounts

To apply, please press the Apply Now button to submit your resume. At DXC Technology, we prioritise in-person collaboration while offering flexibility to support wellbeing and diverse work styles. We are committed to an inclusive environment where everyone can thrive.

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