Desktop/Laptop technician

3 weeks ago

Adelaide, South Australia Centre Com Full time
About Us

Centre Com is Australia's largest and fastest-growing computer hardware retailer, with a strong presence across Victoria, New South Wales, South Australia and now Queensland. We are proud to be the go-to destination for tech enthusiasts, gamers, businesses, and everyday Australians alike.

Our success is driven by a commitment to customer-first service, technical expertise, and a culture built on transparency, collaboration, and innovation. At Centre Com, we don't just sell products—we build careers, nurture talent, and foster an environment where people are empowered to grow.

About the Role

This role is based in Adelaide City.

  • Transformation Services calls, installing and servicing Laptops, PCs, and PC peripherals and/or electronic equipment
  • Takes service calls and performs incident-specific activities as directed by Help Desk, Service Desk or script
  • May perform routine installs, moves, adds and changes as part of a directed team, including:
  • Complex desktop and laptop break-fix work
  • Whole unit replacement
  • FRU Parts Replacement
  • Load software with a script
  • Performs scripted image loading, unit diagnostics and replaceable unit swapping
  • Perform troubleshooting by running basic diagnostics and performing basic module replacement on PCs, servers and peripherals.
  • Performs preventative maintenance activities on specific products as directed
  • Maintains a high degree of professionalism in actions, demeanour and dress.
  • Ensures customer satisfaction throughout
  • Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ASP ticketing system
  • Performs onsite repairs mainly on laptops at surrounding schools. (Company Car Provided)
Required Qualifications
  • High school degree required
  • Minimum 1-2 Years of hands-on experience with laptop repair
  • A+ certification is a plus
  • Apple AASP experience or GSX knowledge is a big plus
  • Specific Manufacturer certification and/or training as required, i.e. Apple, Dell, Microsoft, HP, ACER, Lenovo, MSI, ASUS. An Apple skills background is highly desired.
  • General knowledge of laptop hardware and software, including basic knowledge of Microsoft applications
  • Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures
  • Training and/or vendor certifications as required, including completion of Core Training
  • Ability to resolve basic / non-complex problems as directed
  • Police or criminal background verification clearance may be required
  • Must have a Full, valid Driver's License.
  • Good communication skills are a must. Successful candidates will gain the advantage of becoming HP/Lenovo/ACER/MSI/ASUS, and/or Apple Certified technicians.

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