Information Technology Support Technician

4 days ago


Adelaide, South Australia eTeam Full time
Overview

Location: Australia (Work from Office, Cavan, South Australia).

Business hours: Mon to Fri (8 to 5).

Experience: 4-6 years

Responsibilities
  • Provide remote technical support to end-users of desktop and laptop computers, printers, etc.
  • Support the manufacturing environment (printers, IoT devices, etc.).
  • Assist in end-user desktop support or computer operations.
  • Manage end-user requests and provide troubleshooting for OS and Office applications.
  • Handle VIP and escalation calls; interact with senior users to understand requirements.
  • Perform hands-on problem resolution and escalation management for end-user issues.
  • Field telephone and email inquiries, diagnose problems, and perform troubleshooting.
  • Gather diagnostics information, troubleshoot, analyze problems, and resolve issues; monitor performance as needed.
  • Utilize knowledge of Microsoft products, databases, macOS, iOS, and networking.
  • Desirable: SAP Business One support and administration; experience with ticketing tools (e.g., Freshservice).
Qualifications
  • Experience: 4-6 years.
Job Details
  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Information Technology and Engineering
  • Industries: IT Services and IT Consulting, Software Development, and IT System Custom Software Development

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