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Remote Desktop Support Technician

4 weeks ago

Adelaide, South Australia DXC Consulting & Engineering Services Full time
Overview DXC Technology (NYSE: DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business.
We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues.
We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent.
We use the power of technology to deliver mission critical IT services that move the world.
DXC.com DXC provides IT managed services and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage.
We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next.
At DXC we pride ourselves on delivering excellence in everything we do.
We are expanding our Remote Services team and are seeking multiple Remote Desktop Support Technicians to join our Adelaide-based Operations.
You will be supporting major government clients, delivering high-quality remote desktop support in a fast-paced, enterprise Managed Services Provider (MSP) environment.
Key Responsibilities Provide remote desktop support to end users, including executive-level staff, using remote access tools.
Deliver high-quality IT support to resolve incidents and fulfill service requests.
Prioritise and manage new support tickets and existing work orders efficiently.
Accurately document service details, time logs, and job notes in the ticketing system.
Meet service level agreements (SLAs) and task-specific timeframes.
Skills & Experience Required Proven Level 1/2 IT support experience, ideally within an MSP or enterprise setting.
Technical proficiency with mac OS, Windows 10/11, Microsoft Office Suite (Teams, Outlook, Office 365), and remote troubleshooting tools.
Strong diagnostic skills for application installations and network technologies (VPN, WAN, LAN).
Experience with endpoint management tools like Microsoft Intune and SCCM.
Familiarity with ITSM platforms (e.g., Service Now, HP Service Manager) and principles, especially Incident and Service Request Management.
Exposure to analytics tools such as Nex Think and 1 E Tachyon.
Excellent communication, documentation accuracy, and a customer-first mindset.
Strong time management, multitasking ability, and a collaborative, proactive attitude.
Eligibility for background checks, including National Police Check and employment screening.
You Might Be The Right Fit If You Are An eager learner excited to grow your technical skills and work with the latest technologies.
A fantastic communicator who follows through and ensures customer satisfaction.
Someone who thrives in a dynamic, challenging, and rewarding environment.
Why Join Us?Be part of a supportive and growing team.
Work with a major government client on meaningful projects.
Career development and training opportunities.
A culture that values innovation, collaboration, and customer excellence.
Trust, Transform & Thrive with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today\'s rapidly changing technologies.
If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.
At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
More information on employment scams is available here.
Employment type Full-time Seniority level Entry level
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