Desktop Specialist
1 day ago
We're Hiring – Level 1/2 Desktop Support (Contract)
Adelaide | On-site only | Approx. 2 months with view to extension
We're looking for an experienced Level 1/2 Desktop Support Technician to step into a short-term contract providing hands-on IT support to a busy organisation. This is an excellent opportunity to make an immediate impact while keeping end-user systems running smoothly.
What you'll be doing:
- Troubleshoot and resolve hardware, software, and peripheral issues
- Perform device imaging, builds, and re-imaging (SOE deployment)
- Manage accounts, permissions, and group policies (Active Directory, Microsoft 365)
- Support Microsoft 365, VPN connectivity & secure remote access
- Install, upgrade, and patch applications & operating systems
- Act as second-level escalation point for Service Desk issues
- Coordinate hardware repairs and warranty replacements
- Assist with endpoint security (antivirus, encryption, compliance)
- Provide friendly, professional customer service in person, by phone & via remote tools
What we're looking for:
- Previous experience in Level 1/2 desktop or IT support
- Strong troubleshooting skills across Windows & Microsoft 365
- Familiarity with device imaging/builds, Active Directory & VPNs
- A customer-focused approach and excellent communication skills
Immediate availability is a must
– if you're ready to hit the ground running in a hands-on IT support role, we'd love to hear from you
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