Information Technology Support Technician

7 days ago

Adelaide, South Australia eTeam Full time $104,000 - $130,878 per year

IT Technician Support - L2

Location Australia (Work from Office, Cavan, South Australia ) –

Business hours – Mon to Fri ( 8 X 5 )

Duration Contract Until 31-DEC-2025, renewal

Experience 4-6 YRS Key

Skills


• This technician would need to be able to support standard Windows endpoint support.


• Support the manufacturing environment i.e., printers, iOT, devices, etc.


• Experience working in an end-user desktop support role or computer operations environment required.


• Advanced printer / peripheral device troubleshooting


• Providing remote technical support to users of desktop and laptop, printer etc.


• Manage end-user requests.
• Configuring & trouble shooting problem w.r.t Operating System, Office Applications.
• Handling VIP and escalation calls.
• Interacting with senior users to understand the requirements.
• Perform direct hands-on problem resolution and escalation management for end-user.
• Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
• Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.
• Investigation and resolution of issues and may also include performance monitoring
• Good experience with Microsoft products and database, MAC OS, IOS and Networking Knowledge Desired skills
• SAP Business One Support and Administration
• Experience with ticketing tools – Fresh Service etc.

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