eCommerce Account Manager

People & Culture Manager at O&M Haircare

We're a band of rule-breakers and pioneers, committed to making the world a safer and more beautiful place – and having fun while we do it. O&M are the original pioneers of clean colour technology (CCT) and ammonia, PPD, resorcinol free haircare. We are creating a 'clean luxury' movement for the world, made, with love right here in Australia. O&M is Made for Originals with original thinking and we'd love for you to join us

As our new eCommerce Account Manager, you'll be the driving force behind managing and developing our online partner channel within our ecommerce eco system. If you love blending strategic thinking with hands-on execution and want to see your ideas deliver real results, this is your chance to make an impact and grow with us

What you'll do:

• Be the face of our brand with our online partners: Build strong relationships with leading eRetailers - develop joint business plans, management of sell in and sell out stock on hand, launch exciting campaigns, and make sure our products always look their best online.
• Own our online presence: Partner with our external agency to drive strategy and ensure our marketplace presence is optimised and ahead of the competition.
• Spot opportunities and share insights: Monitor performance, trends, and customer behaviour to find new ways to boost sales, sharpen our digital presence, and stay ahead of the curve.
• Collaborate and make things happen: Work with marketing, supply chain, and digital teams to keep product info, pricing, and offers current and ahead of time - and tackle challenges before they become problems to create opportunities.

What we're looking for:

• Bachelor's degree in Marketing, Business, or a related field.
• Minimum 2 years' experience in eCommerce
• Proven experience as an Account Manager or partnership management.
• Solid understanding of digital marketing concepts - UX, customer acquisition, lifecycle management, SEO, PPC, social, email web analytics and logistics management
• Proficiency with digital tools and platforms like Amazon, Google Analytics and AdWords
• Excellent communication, negotiation, and presentation skills.
• Strong multitasking abilities to manage multiple projects and partners at once.
• Strong analytical skills — confident pulling data and turning it into insights.
• A self-starter who thrives in a fast-paced, entrepreneurial environment.

Why You'll Love Working at O&M:

• Immerse yourself in a brand that is committed to original thinking and is changing the hair care game with clean, high-performance products.
• Join a fun, passionate and supportive team that values your contributions.
• Generous product discount and staff hair days.
• Additional leave (Be-me leave) for personal wellness and self-care.
• Fun team events to foster collaboration.
• Fabulous bright office space in Redfern, close to public transport.

If you are ready to join our team, then please send your resume and cover letter outlining why you feel this role is right for you. Join us on this exciting journey as we redefine beauty in the haircare industry

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionMarketing and Sales
• IndustriesPersonal Care Product Manufacturing

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