Customer Banking Specialist Roma

3 weeks ago

Rockhampton, Queensland, Australia Commonwealth Bank Full time
Overview

You're a passionate customer service professional. We are enhancing the financial wellbeing for our customers. Together we're delivering outstanding customer experiences.

Notes:

  • 26 hours a week
  • 8:45 - 4pm Monday, Tuesday, Thursday & Friday

You will be joining one of our Multi Channel Branches

What is a Multi Channel Branch?
  • Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
  • After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Responsibilities
  • Assist customers with general banking transactions, answering questions and queries
  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels
  • Work with customers to use our in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Process applications for personal loans, credit cards and associated products
  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
  • Be provided with continuous training and development to support your career aspirations
Qualifications & Attributes
  • A passion for delivering outstanding customer service with every interaction
  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal oriented
  • An ability to work collaboratively as a team to deliver a seamless customer experience
Call to Action

Don't wait, apply today

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site; if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 15/09/2025


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