Customer Banking Specialist Roma

4 weeks ago

Rockhampton, Queensland, Australia Commonwealth Bank Full time
You're a passionate customer service professional    We are enhancing the financial wellbeing for our customers     Together we're delivering outstanding customer experiences  Please notes:26 hours a week8:45 - 4pm Monday, Tuesday, Thursday & Friday You will be joining one of our Multi Channel Branches    What is a Multi Channel Branch? Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.   After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.    Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: Assist customers with general banking transactions, answering questions and queries   Build a personal connection with customers through meaningful conversations face to face and through our direct channels  Work with customers to use our in-branch technology and digital banking options     Complete Financial Health Checks to assess customers' financial needs   Process applications for personal loans, credit cards and associated products     Use tools to capture customer feedback and take action to correct any service breaks to drive improvement   Be provided with continuous training and development to support your career aspirations     We're interested in hearing from people who have:   A passion for delivering outstanding customer service with every interaction   The ability to have great conversations and confidence to ask challenging questions    Problem solving attitude and curiosity in finding the right solutions    An open approach to learning new things and goal oriented   An ability to work collaboratively as a team to deliver a seamless customer experience      Don't wait, apply today   Aboriginal &/or Torres Strait Islander people encouraged to apply If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.

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Advertising End Date: 15/09/2025

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