Banking Experience Specialist

3 days ago


Rockhampton, Queensland, Australia beBeeCustomerService Full time $88,256 - $143,135

About the Role

As a key member of our team, you will be responsible for delivering exceptional customer experiences and enhancing the financial wellbeing of our customers through seamless banking services.

This role is based in one of our Multi Channel Branches, where you will work with customers face-to-face and through digital channels. Your key responsibilities will include:

  • Assisting customers with general banking transactions and answering their questions and queries
  • Building strong personal connections with customers through meaningful conversations
  • Working with customers to utilize in-branch technology and digital banking options
  • Completing Financial Health Checks to assess customers' financial needs and provide tailored solutions
  • Processing applications for personal loans, credit cards, and associated products
  • Capturing customer feedback and taking action to correct any service breaks

We are looking for individuals who possess excellent communication skills, problem-solving abilities, and a willingness to learn and adapt. If you are a dedicated professional who is passionate about delivering outstanding customer service, we encourage you to apply.



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