Mining Support Representative

Posted Date: 27 Aug 2025

Location:Mt Thorley, NSW, AU, 2322

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

Mining Support Representative | Mount Thorley

Our Mining Sales team is seeking a dedicated and results-driven Mining Support Representative to join us on a full-time basis, working Monday to Friday from our Mount Thorley Branch.

Reporting to the Mining Support Manager, you will provide direct support to one of WesTrac's major accounts in the Hunter Valley region. Your primary focus will be identifying and capitalizing on product sales opportunities, which will be uncovered through the analysis of equipment performance and key operational projects. Success in this role will rely on your ability to build and maintain strong customer relationships, gaining a deep understanding of their business drivers to ensure aftermarket share and revenue targets are consistently achieved.

This is a fantastic opportunity to become part of a knowledgeable and supportive team, with genuine prospects for professional growth and development. Alongside a competitive remuneration package, you'll receive a fully maintained benefit vehicle for both business and personal use, as well as access to an achievable commission scheme with attractive on-target earnings.

Key Responsibilities

• Proactively engage in the identification and capturing of aftermarket sales opportunities to provide solutions according to customer needs
• Oversee customer account management to ensure sales opportunities are captured whilst regularly reporting on customer fleet performance
• Support key projects to ensure positive customer experience
• Maintain and forecast data for sales opportunities leading to the execution of aftermarket sales strategies
• Collaborate with Site Performance Specialists to support fleet performance and improvement opportunities
• Engage in continuous improvement to identify potential opportunities within the business

Skills & Experience

• Current Drivers Licence
• Proven ability to meet sales targets within a customer facing role
• Excellent customer service skills with the ability to develop strong positive relationships with customers
• Ability to problem solve whilst having well-developed analytical & negotiation skills
• Excellent organisational and time management skills
• Ability to work successfully in a team & individually, whilst developing strong working relationships
• Advanced computer literacy skills – MS Office

Benefits

• Made for More Rewards; discounts with major retail and travel providers
• Opportunities for career development; over 40% of all roles filled internally
• 12 Weeks Paid Parental Leave (primary carer)
• Ability to purchase additional annual leave
• RDO opt in available
• Annual Remuneration and performance review
• Income protection covering you 24/7
• Fitness Passport for the whole family
• program – work alongside your mates and receive up to $3,000 for each successful referral
• Discounted CAT products
• Discounted private health insurance
• On-boarding and welcome day at our head office in Newcastle

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on and reference job number 4464.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.