Product Health Specialist

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

Are you ready to take your technical expertise to the next level? WesTrac is seeking a passionate and driven Product Health Specialist to join our team, specialising in Underground Hard Rock Vehicles (HRV) and Elphinstone.

Reporting to the Product Health Manager, you’ll play a key role in driving fleet performance, reducing Total Cost of Ownership (TCO) for our customers, and leading continuous improvement initiatives. This is a Monday to Friday role, based primarily at our Bathurst branch.

What You’ll Be Doing

- Build strong relationships with internal stakeholders and Caterpillar technical teams.
- Provide expert guidance to site performance specialists and frontline teams on technical issues.
- Utilise advanced Condition Monitoring tools—including SOS reports, electronic data, inspections, and repair history—to proactively recommend maintenance and operational improvements.
- Drive fleet performance strategies to optimise machine reliability with key focus on uplifting physical availability and reduce TCO
- Own and resolve technical issues related to HRV and Elphinstone products, ensuring timely customer outcomes.
- Lead Continuous Improvement projects in collaboration with Caterpillar, WesTrac teams, and customers.
- Develop and implement Life Cycle Cost (LCC) strategies for components and machines, supporting sales contracts and agreements.
- Support New Product Introduction (NPI) processes and manage complex cross-functional projects.

Skills & Experience

- High level of customer service skills with the ability to build and maintain successful working relationships
- Demonstrated analytical and problem-solving skills to effectively resolve issues
- Excellent communication skills (verbal, written and interpersonal)
- Intermediate computer literacy skills – MS Office, email, Internet based applications and mobile devices
- Knowledge and experience of CAT Diagnostic tools and CAT Information systems is highly desirable

What We Offer

- Job security and serious potential for career advancement
- Competitive remuneration
- Fitness Passport for the whole family
- Annual Remuneration and performance review
- Generous relocation assistance for eligible candidates
- Income protection with 24/7 coverage
- 12 weeks paid parental leave (primary carer)
- Online Learning Library to support your continued development
- Refer a friend program - work alongside your mates and receive up to $3000
- Novated leasing options
- Purchased Leave program
- Opportunities for growth and development
- Employee Wellness Program
- Discounted private health insurance
- Made for More Rewards - discounts with major travel and retail brands

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. For further information regarding this role, please contact Kate or our Recruitment Team on 1300 797 028 and quote. Req number: 4627.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly supports the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

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