Records Management Officer

Records Management Officer

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.

Wollongong is a great place to work, live and play Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

The opportunity

Are you a strategic thinker who enjoys solving problems creatively?
Do you thrive in a collaborative environment while also being confident working independently?

Wollongong City Council is looking for a Records Management Officer to join our team and help lead the way in records and information management.

In this role, you'll work side-by-side with a fellow Records Management Officer, sharing ideas and responsibilities to deliver innovative, effective solutions. You'll also collaborate with members of the broader Information Management and Technology team, contributing your expertise to ensure Council's physical and electronic records are well-managed throughout their lifecycle-including appraisal and disposal. A key part of your role will be delivering training and tailored advice to staff across the organisation, empowering them to capture and manage records accurately and consistently.

We're looking for someone with demonstrated project management experience in records management, who can contribute to key initiatives and help embed continuous improvement across our systems and processes.

What your day-to-day might look like:

• Collaborating with your teammates to manage Council's records lifecycle
• Leading and supporting records-related projects, including optimisation of our Electronic Document and Records Management System (EDRMS)
• Delivering engaging training sessions and providing expert guidance to staff
• Identifying opportunities for improvement and implementing innovative solutions
• Ensuring compliance with records management policies and best practices

This is a Permanent Full-Time position. Salary from : $88,389 to $99,044 per annum plus superannuation (Salary package will be assessed based on skills, experience and qualifications)

About you

This is an opportunity to bring your records management experience into a role where you'll make a real impact. You're confident and capable, with a solid foundation in records and information management and a track record of applying your skills in practical, hands-on ways. You work well independently but also thrive in close collaboration with colleagues who share your passion for smart, effective solutions. You're a natural problem solver with strong customer service skills, you're comfortable delivering training to staff across diverse areas of the business. You're ready to deepen your understanding of how Local Government supports the community, while helping shape the future of information management at Wollongong City Council.

Advantages of joining our team

You'll be part of a busy, supportive team of 10 that values collaboration, connection, and balance. We value work-life balance and offer hybrid working arrangements to help you thrive both professionally and personally. The team enjoys regular activities-including monthly birthday celebrations-and works together in a productive environment where everyone's contribution counts. You'll have access to ongoing development opportunities to grow your skills and knowledge. Whether you're deep in project work or sharing ideas with your colleagues, you'll be part of a workplace that values purpose, contribution and wellbeing.

Why you'll love working at Wollongong City Council

• True work-life balance
  We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes.
• Great working conditions
  Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO).
• Career growth and recognition

We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.

• Generous leave provisions
  Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
• Health, safety, and wellbeing
  We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.
• A vibrant social culture
  Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Contact Heather Kennedy, Coordinator Records & Information Management, on (02) 4227 7367 for questions related to the job

Applications close 11:59pm, Monday 8 September 2025

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.