Sales Team Leader

• Melbourne CBD | Full-time
• TRAVEL Bonus Scheme, Famils and Supplier Incentives
• Generous employee benefits and discounts on RACV products and resorts

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

Join our leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you'll enjoy the best of tourism and have room to grow.

About the Opportunity

An exciting opportunity has arisen for a Sales Team Leader to join our Travel & Experience team. Day to day you will lead and support a team of Travel Sales Consultants, located in the head office and retail store - 485 Bourke Street Melbourne CBD, to ensure the team operates efficiently, deliver sales objectives, KPI's and great customer service. You will also manage your own sales accounts and bookings relationships, to provide exceptional travel experiences and satisfaction to our members and customers.

This could be just the right role for you?

In this role, you will lead, coach and support the team to achieve sales, KPI's & customer satisfaction. You will train the team on operational processes, as well as engaging with key partners for product training, to amplify industry knowledge and deliver the department sales results. Your key responsibilities for the role include:

• Take a hands-on approach providing leadership to the Travel Sales Consultants, ensuring the delivery of exceptional customer service, bookings, travel insurance, payments, objectives & KPI's are achieved
• Promote a positive workplace culture, lead by example, coach, train, provide advice and support best practice processes, maintain an up to date knowledge of products, services, upselling & cross-selling opportunities
• Maximising revenue by ensuring preferred partners are promoted & sold where appropriate
• Assist with people management including coverage of staff on leave & performance management
• Attend meetings, report on sales, key metrics and performance
  • Build strong relationships with internal & external stakeholders, resolve complaints and attend industry events ie. supplier & product events, ship inspections, travel expos & educational opportunities

Our team work Monday – Friday 9am-5pm, with the requirement to attend occasional out of office industry events. The business may consider increasing to 7 day trading in the future, with a requirement for staff to work weekends.

What you'll need to be successful

• Demonstrated sales experience in retail travel agency environment
• Certificate III in Travel qualification or higher, preferred
• Experience in a leadership role – coaching, training & developing a team, travel industry preferred
• GDS flight booking experience
• CRM & telephone based sales experience, desirable
  • Strong customer service, communication, time management & problem solving skills
  • Ability to manage workflow, set goals, meet sales targets & work productively
    • Passion for travel industry and personal travel experience, preferred
    • Excellent personal presentation

We are Offering

• Permanent Full-time 38 hours week
• Competitive Salary, industry benchmarked
• Generous employee benefits & discounts on RACV products & resorts
• TRAVEL Bonus scheme, famils and supplier incentives
  • Training, development and career progression opportunities

The RACV difference

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

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