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Sales Team Leader

3 weeks ago

Melbourne, Victoria, Australia beBeeLeader Full time $90,000 - $110,000

Job Description:

  • We are seeking a skilled leader to join our team and help us drive sales, improve customer experience, and foster a positive work environment.

Responsibilities:

  • Develop and implement strategies to improve overall selling skills and close sales in order to achieve sales goals and key performance indicators (KPIs)
  • Work closely with the store manager to drive sales for assigned categories, including partnering on sell-through and training teams
  • Lead a high-performing customer-facing and service-oriented team by coaching and providing feedback to ensure all customers serviced in the store receive the full brand experience
  • Manage customer flow to ensure excellent service and no client is left unattended, setting the pace and standard for delivering exceptional customer experiences
  • Drive partnerships between sales associates, specialists, stock, and operations teams
  • Coach 'in the moment' and after every transaction and client interaction, follow up with associates to discuss successes and opportunities and ensure proper follow-through on actions
  • Collaborate with the store manager to develop and retain talented employees through monthly development plans and annual performance reviews
  • Lead new joiners into the business and ensure seamless integration
  • Set an example by delivering the brand experience to customers when necessary
  • Partner with store management and training to take ownership of brand experience training within the store, using regular meetings to reinforce key elements of the brand experience
  • Resolve difficult customer issues and escalate to management when necessary
  • In the absence of store management, process post-void transactions, authorize promotional discounts, and employee sales
  • Drive the digital experience in-store and leverage digital resources to communicate whenever face-to-face is not possible
  • Possess a thorough understanding of company policies and procedures and consistently adhere to and enforce operational guidelines
  • Create and maintain an open, positive, and harmonious work environment
  • Assist with opening and closing the store, securing doors, windows, and merchandise, successful alarming of the store, and POS procedures
  • Additional duties as required