Customer Service Representative

4 weeks ago

Adelaide, South Australia Datacom Full time

Datacom Modbury North, South Australia, Australia

Overview

Customer Service Representative

Base pay range: A$50,000.00/yr - A$55,000.00/yr

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

We are hiring full time Customer Service roles to support our Federal Government clients based in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of our customers.

At Datacom we're committed to developing, retaining, and promoting diverse talent and to helping you grow your current skills while learning and developing brand new ones.

Responsibilities
  • As a Customer Service Representative, you'll be at the heart of providing essential support to customers across Australia and beyond, acting as first responders to customer needs. Every interaction is unique, and a chance to create a memorable experience, delivering the right solutions and ensuring customers walk away with the best outcome, every time.
  • You'll bring your passion for helping others and strong communication skills to deliver exceptional service with every call. With access to extensive training, knowledge content, and ongoing leadership support, you'll thrive in a fast-paced, dynamic environment where your efforts directly contribute to making a difference for customers.
  • This is your chance to shine in a role that's as rewarding as it is exciting
  • Note: To ensure we can support our clients effectively, we're only able to progress with Australian citizens who can obtain and maintain a Security Clearance.
  • Operating hours: Full-time opportunities; Monday to Friday between 7:00am and 7:30pm on a rotating roster with flexibility to support your out-of-work commitments.
Skills & Experience
  • High attention to detail
  • Excellent customer service skills
  • Patience and empathy towards people in difficult situations
  • A team player focus, working collaboratively to exceed expectations
  • Clear communication skills to customers and stakeholders
  • Punctual and reliable
  • Experience adhering to KPI's
  • Intermediate computer skills, ability to navigate multiple screens and a typing speed of 20WPM
  • A willingness to complete a security clearance based on the Datacom account that you will be working on.
Benefits
  • Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company
  • We offer Cert III in IT to support your career pathways.
  • Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
  • Best in class rewards and recognition program including awards and corporate retail discounts on tap
  • Paid Parental Leave
  • Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: Non-profit Organizations and Primary and Secondary Education
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