Customer Service Representative

2 days ago

Adelaide, South Australia City of Adelaide Full time
Overview

Customer Service Representative - Library (Casual) role at City of Adelaide. This opportunity is part of the City Culture Program. The Library Customer Service Representative drives excellent library service to all customers by being warm, friendly, enthusiastic and knowledgeable.

Responsibilities
  • Drive excellent library service to all customers by being warm, friendly, enthusiastic and knowledgeable.
  • Enrich customer experience by providing positive, meaningful options, choices, suggestions and referrals.
  • Play a key part in providing excellent Customer Service in the libraries.
  • Support customers with using computers, email, the internet and navigating government online services.
  • Assist customers with accessing resources including e-resources such as ebooks.
  • Introduce new technologies such as 3D printing and Virtual Reality.
About You
  • Experience delivering a high level of customer satisfaction in a customer service environment.
  • Sound knowledge of the role of the Public Libraries within the community.
  • Experience assisting customers with using computers, email, the internet and navigating government online services.
  • Experience in the delivery of Library and/or Community services or programs.
  • Previous experience in, or ability to quickly learn, automated library systems and library services; knowledge or understanding of the Public Library Service Network in SA.
  • Assisting customers with accessing resources including e-resources such as ebooks.
  • Introducing new technologies such as 3D printing and Virtual Reality.
About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage and natural surrounds. The City focuses on community wellbeing and quality of life through city improvements and future planning, creating a liveable city for future generations. The City Culture Program creates experiences by activating places and spaces and providing opportunities for creativity, recreation, and wellbeing. The City of Adelaide values diversity and inclusion.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Marianne Beauchamp on

Please submit a Resume and a Cover Letter addressing the skills, experience and qualities you can bring to this position, to Marianne Beauchamp, Coordinator, Library Centre.

Please review the position description prior to submitting an application by following the prompts to apply.

For more information about what it's like to work for the City of Adelaide, please visit the City of Adelaide careers page at

Applications close

Applications close at 11.59pm, 7 September 2025.

Salary & Conditions

Please note this is for multiple casual opportunities with a starting salary at the Level 2 Classification commencing at $45 per hour (including 25% casual loading) + 12% superannuation.

Recruitment Process & Diversity

As part of the recruitment process candidates will be required to undertake a Working with Children Check, National Police Check and a pre-employment medical and functional capacity assessment. We are committed to an inclusive recruitment process and welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates with diverse lived experiences. If you require assistance with our recruitment process, contact our People Services team on or

Note

Please be advised that applications sent via the email address below will not be considered.

Employment Details
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Customer Service
  • Industries: Government Administration
#J-18808-Ljbffr

  • Customer Service Representative

    3 days ago

    Adelaide, South Australia beBeeCustomerService Full time $60,000 - $83,000

    Customer Service Representative JobWe are seeking a Customer Service Representative to join our team in the Adelaide office. This is a fixed term, full-time position working on a rotation between 6am and 4:30pm Monday to Friday and a half day every second Saturday.Main Responsibilities:Deliver a high level of customer service over the phone by answering...

  • Customer Service Representative

    4 days ago

    Adelaide, South Australia beBeeCustomerService Full time $55,000 - $80,000

    Customer Service Representative OpportunityAt Detmold Group, we are committed to providing exceptional customer service and support. We're looking for a highly skilled and motivated individual to join our team as a Customer Service Representative.The successful candidate will have excellent communication skills, both written and verbal, and be able to build...

  • Customer Service Representative

    4 weeks ago

    Adelaide, South Australia Paper Australia Pty Ltd Full time

    Select how often (in days) to receive an alert:Customer Service RepresentativeWe manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity….Opal Fibre Packaging Australia provides a...

  • Customer Service Representative

    2 weeks ago

    Adelaide, South Australia City Of Adelaide Full time

    Join to apply for the Customer Service Representative - Customer Centre role at City of Adelaide Join to apply for the Customer Service Representative - Customer Centre role at City of Adelaide Direct message the job poster from City of Adelaide Talent Acquisition Advisor | City of Adelaide Full time, fixed term position until February 2026 Candidates may be...

  • Customer Service Representative

    33 minutes ago

    Adelaide, South Australia beBeeCustomerFocus Full time $60,000 - $80,000

    The role of a Customer Service Representative involves delivering exceptional customer experiences through proactive and reactive service interventions.About the Role:Key responsibilities include handling complex customer inquiries, resolving service complaints, and meeting customer commitments in a timely manner. A successful candidate will possess...

  • Customer Service Representative

    4 days ago

    Adelaide, South Australia beBeeCustomer Full time $50,000 - $80,000

    We are currently seeking a highly skilled professional to fill the role of Customer Service Representative.Job DescriptionThe ideal candidate will possess excellent communication skills, both verbal and written, and be able to effectively handle complex customer interactions in a timely and professional manner.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    3 weeks ago

    Adelaide, South Australia City of Adelaide Full time

    Join to apply for the Customer Service Representative - Customer Centre role at City of AdelaideJoin to apply for the Customer Service Representative - Customer Centre role at City of AdelaideDirect message the job poster from City of AdelaideTalent Acquisition Advisor | City of AdelaideFull time, fixed term position until February 2026Candidates may be...

  • Customer Service Representative

    3 weeks ago

    Adelaide, South Australia City of Adelaide Full time

    Join to apply for the Customer Service Representative - Customer Centre role at City of AdelaideJoin to apply for the Customer Service Representative - Customer Centre role at City of AdelaideDirect message the job poster from City of AdelaideTalent Acquisition Advisor | City of AdelaideFull time, fixed term position until February 2026Candidates may be...

  • Customer Service Representative

    2 weeks ago

    Adelaide, South Australia MCC Label Full time

    MCC Label Mile End, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Representative role at MCC LabelMCC Label Mile End, South Australia, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at MCC LabelBuild your Career with an Industry...

  • Customer Service Representative

    15 hours ago

    Adelaide, South Australia MCC Label Full time

    MCC Label Mile End, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Representative role at MCC LabelMCC Label Mile End, South Australia, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at MCC LabelBuild your Career with an Industry...