Customer Service Representative

Overview

Customer Service Representative - Library (Casual) role at City of Adelaide. This opportunity is part of the City Culture Program. The Library Customer Service Representative drives excellent library service to all customers by being warm, friendly, enthusiastic and knowledgeable.

Responsibilities

• Drive excellent library service to all customers by being warm, friendly, enthusiastic and knowledgeable.
• Enrich customer experience by providing positive, meaningful options, choices, suggestions and referrals.
• Play a key part in providing excellent Customer Service in the libraries.
• Support customers with using computers, email, the internet and navigating government online services.
• Assist customers with accessing resources including e-resources such as ebooks.
• Introduce new technologies such as 3D printing and Virtual Reality.

About You

• Experience delivering a high level of customer satisfaction in a customer service environment.
• Sound knowledge of the role of the Public Libraries within the community.
• Experience assisting customers with using computers, email, the internet and navigating government online services.
• Experience in the delivery of Library and/or Community services or programs.
• Previous experience in, or ability to quickly learn, automated library systems and library services; knowledge or understanding of the Public Library Service Network in SA.
• Assisting customers with accessing resources including e-resources such as ebooks.
• Introducing new technologies such as 3D printing and Virtual Reality.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage and natural surrounds. The City focuses on community wellbeing and quality of life through city improvements and future planning, creating a liveable city for future generations. The City Culture Program creates experiences by activating places and spaces and providing opportunities for creativity, recreation, and wellbeing. The City of Adelaide values diversity and inclusion.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Marianne Beauchamp on 8203 7159.

Please submit a Resume and a Cover Letter addressing the skills, experience and qualities you can bring to this position, to Marianne Beauchamp, Coordinator, Library Centre.

Please review the position description prior to submitting an application by following the prompts to apply.

For more information about what it's like to work for the City of Adelaide, please visit the City of Adelaide careers page at www.cityofadelaide.com.au/careers.

Applications close

Applications close at 11.59pm, 7 September 2025.

Salary & Conditions

Please note this is for multiple casual opportunities with a starting salary at the Level 2 Classification commencing at $45 per hour (including 25% casual loading) + 12% superannuation.

Recruitment Process & Diversity

As part of the recruitment process candidates will be required to undertake a Working with Children Check, National Police Check and a pre-employment medical and functional capacity assessment. We are committed to an inclusive recruitment process and welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates with diverse lived experiences. If you require assistance with our recruitment process, contact our People Services team on (08) 8203 7333 or recruitment@cityofadelaide.com.au.

Note

Please be advised that applications sent via the email address below will not be considered.

Employment Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Customer Service
• Industries: Government Administration

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