Customer Onboarding Manager

Mutinex Darlington, New South Wales, Australia

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Mutinex Darlington, New South Wales, Australia

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At Mutinex, we're not chasing unicorn status—we're building a sustainable, long-lasting business (think Bowhead Whale). We're an early-stage B2B SaaS company with a proven platform, trusted by big-name clients, and already generating millions in revenue.

Our mission is bold: to build a universal business growth decision engine. Our platform empowers marketing, media, agency, analytics, and finance teams to organize, analyze, and action data at scale—unlocking and optimizing the true drivers of sustainable growth.

We're a hybrid team spread across Sydney, Melbourne, and New York. We value open communication, diverse perspectives, and a culture of continuous learning and feedback.

About Mutinex

At Mutinex, we're not chasing unicorn status—we're building a sustainable, long-lasting business (think Bowhead Whale). We're an early-stage B2B SaaS company with a proven platform, trusted by big-name clients, and already generating millions in revenue.

Our mission is bold: to build a universal business growth decision engine. Our platform empowers marketing, media, agency, analytics, and finance teams to organize, analyze, and action data at scale—unlocking and optimizing the true drivers of sustainable growth.

We're a hybrid team spread across Sydney, Melbourne, and New York. We value open communication, diverse perspectives, and a culture of continuous learning and feedback.

The Role

We're looking for an Onboarding Manager who's excited by working with both people and projects, solving complex problems and collaborating across an array of industries and specialties to drive forward a generational product. Whether you come from a traditional path or a more unconventional background, what matters to us is your curiosity, initiative, and ability to grow with us.

What You'll Be Doing

Lead the Onboarding Process: Own the customer onboarding journey from kick-off to go-live. You will ensure a seamless, efficient onboarding experience, meeting all SLAs and metrics, and maintaining constant communication with both internal and external stakeholders.

Optimise Execution: In collaboration with the Onboarding Lead and wider customer team, you will work to continuously improve the onboarding process, and improve the speed to live, bringing value to our customers sooner.

What We're Looking For

There's no perfect candidate. If you meet some of the criteria below and are excited about the role, we strongly encourage you to apply:

• Loves a project. Building plans, organising resources and executing with continuous refinement.

• Comfortable in meetings and spreadsheets. Need to be confident in managing both people and data in equal parts.

  • 4+ years of experience working in a media agency, digital advertising or traditional media. You are someone who is passionate about the industry and understands where it is going.

  • Confidence in communicating with customers both the good and the not-so-good, being able to handle all types of conversations is crucial

  • Analytical skills - understanding, gathering and deriving actionable insights from data for our customers

  • A growth mindset and openness to feedback

  • Passion for solving complex problems and driving impact

  • Comfort working in ambiguity and a fast-moving environment
    
    

We believe skills can be developed—so if you bring a unique perspective and are eager to learn, we'd love to hear from you.

Why Work With Us?

• Real Customer Impact: Your work directly shapes our platform and the success of our customers
  
  

• Challenging, Meaningful Work: Tackle complex data and infrastructure problems at scale
  
  

• Autonomy and Ownership: Drive initiatives end-to-end with support when you need it
  
  

• Learning and Growth: Collaborate with a thoughtful team of engineers and data scientists who love what they do
  
  

• Equity Ownership: All team members receive equity (ESOP)
  
  

• Parental Leave: 12 weeks paid leave for the primary carer, and 6 weeks for the secondary carer after 2 years
  
  

• Generous Time Off: 20 days of annual leave to start, plus 5 extra days after your first year, and 1 additional day each year after that (up to 30)
  
  

• Work from Anywhere: Take your laptop and work from anywhere in the world for up to 6 weeks each year
  
  

We're Committed to Inclusion

Mutinex is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, identities, and abilities.

If you need adjustments or accommodations during the application process, just let us know, we're happy to support you.

Ready to Join Us?

If this sounds like a place where you'd thrive, we'd love to hear from you. Send us your resume and a short note about why this role excites you—we care more about what drives you than perfect formatting.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeOther

Job function

• Job functionManagement and Manufacturing
• IndustriesSoftware Development

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