Customer Onboarding Specialist

6 hours ago

Sydney, New South Wales, Australia beBeeCustomerOnboarding Full time $80,000 - $115,000

Customer Onboarding Specialist

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This role involves end-to-end support and guidance for the onboarding process of small to medium-sized clients. The ideal candidate will have excellent customer engagement skills, including the ability to manage customer expectations, handle scope changes, and address requirements-related issues effectively.

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Responsibilities:

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  • Provide comprehensive support and guidance throughout the client onboarding process.">
  • Engage with customers to manage their expectations and handle scope changes.">
  • Collaborate with customers to implement and test solutions, leveraging knowledge of available resources.">
  • Ensure a clear understanding of requirements by both the customer and the team, promptly resolving any concerns and delivering solutions in a timely manner.">
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Requirements:

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  • Minimum 1 year of experience as a business-focused business analyst, with a track record of interacting with external customers.">
  • Demonstrated proficiency in business analysis, including exceptional skills in workflow management, documentation, and process mapping.">
  • Strong written and verbal communication abilities, characterised by clarity and articulation.">
  • Ability to work effectively with individuals at all levels and diverse backgrounds.">
  • High proficiency in Word, Excel, and Visio.">
  • Excellent multitasking and prioritisation skills.">
  • Comfortable working with moderate supervision.">
  • Deep understanding of customer needs.">
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Benefits:

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  • A supportive and inclusive work environment.">
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About Us:

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We are a global data, analytics, and technology company that helps consumers, companies, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and technology lets us create the insights that power decisions to move people forward.

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