Customer Onboarding Specialist

An exciting opportunity exists to join one of Australia's high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

**About The Role**

Reporting to the National Customer Onboarding Manager, this role will focus on executing projects for the onboarding of new and existing COS and MOS (Muru Office Supplies) customers.

**Key Responsibilities**
- Manage the end-to-end onboarding process from initiation to go-live, ensuring clear communication and timely updates to all stakeholders.
- Build and nurture strong relationships with clients and cross-functional teams (Product, Sales, Support, etc.) to foster collaboration and trust.
- Address client requests and technical issues (e.g., integration, data mapping), providing prompt updates and working closely with relevant teams to resolve problems.
- Learn and share new product features with clients to help them optimise usage and extract value from available tools.
- Identify opportunities for account expansion and tailor solutions based on clients' procurement needs.
- Conduct regular customer check-ins and quarterly reviews to assess implementation success and suggest improvements.
- Ensure clarity on billing, procurement, and delivery; support the implementation of contract changes and maintain operational standards.
- Contribute to the enhancement of team processes and SOPs, respond to internal and external enquiries, and assist in driving ongoing efficiency and quality.

**About You**
- Experience in project management, onboarding, and working with enterprise and government clients is beneficial; confidence in customer interactions across various channels is essential.
- Strong Communication & Analytical Skills
- Self-starter with a proactive mindset who can work independently while also being a strong team player.
- Highly organised, detail-focused, dependable, and able to think creatively to offer practical, balanced solutions.
- Skilled in Excel, presentation tools, and CRM systems (HubSpot is a plus); capable of managing technical integrations and project negotiations.
- A positive, can-do attitude with a strong work ethic.
- Friendly, approachable, and dedicated to delivering excellent service.
- Always looking for ways to improve and achieve better outcomes.
- Great at managing your time and priorities.
- Comfortable working in a fast-paced, collaborative environment.
- A love for detail, problem-solving, and creating smooth processes.
- Resilient under pressure and deadline-driven.
- Ownership mentality—you like to see things through to completion.

**Benefits of working with COS**
- Flexible hybrid workplace
- Annual employee incentive schemes
- Generous Reward and Recognition programs
- Commitment to professional development with ongoing training and career development opportunities
- Access to free Mental Health programs
- Birthday, Anniversary, Paid Parental Leave and Purchase Leave available
- Convenient location with free onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives
- Novated Lease / Salary Sacrifice for electric vehicles available

**More about COS**

When you join COS, you'll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and we're ready to welcome you onboard

**How to Apply**

**COS can offer you not just a job but a career.**

**If you are interested, we'd love to hear from you