Customer Onboarding Project Manager

8 hours ago

Sydney, New South Wales, Australia Robert Walters Full time $120,000 - $180,000 per year

We are looking for an experienced Customer Onboarding Project Manager to lead onboarding initiatives for our clients enterprise customers. You'll be responsible for ensuring seamless implementation, driving product adoption, and delivering measurable outcomes that align with customer goals.

You'll act as a trusted advisor to senior executives, guiding them through complex rollouts while building strong relationships that position them as a long-term partner

Key Responsibilities:

  • Lead Enterprise Onboarding Projects: Manage end-to-end onboarding processes for high-value customers, ensuring successful implementation and immediate value realization.
  • Consult & Design Solutions: Understand customer needs, design tailored solutions using platform, and guide them through change management strategies.
  • Innovate & Improve Processes: Develop and refine onboarding methodologies, tools, and workflows to enhance efficiency and scalability across projects.
  • Manage Risks & Resolve Issues: Identify potential risks during onboarding phases, create mitigation plans, and address complex issues effectively.
  • Mentor & Coach Team Members: Share expertise with junior team members and contribute to knowledge-sharing initiatives within the team.
  • Track Performance & Provide Insights: Use data-driven metrics to monitor progress, identify trends, and deliver actionable insights to leadership on customer health and product adoption.

Key Requirements:

  • Extensive Experience: 10+ years in Customer Onboarding, Implementation, Professional Services
  • Technical Expertise: Strong understanding of SaaS platforms (including APIs/integrations) with the ability to explain technical concepts clearly to non-technical audiences.
  • Enterprise Leadership Skills: Proven experience managing large-scale onboarding projects for enterprise clients across multiple stakeholders and regions.
  • Stakeholder Engagement: Ability to build strong relationships at all organizational levels while holding stakeholders accountable for deliverables.
  • Problem-Solving Mindset: Analytical skills paired with proactive problem-solving abilities to overcome challenges effectively.
  • Process Improvement Focus: A track record of identifying inefficiencies and implementing improvements in onboarding processes.
  • Mentorship Experience: Demonstrated ability to coach junior team members and foster collaboration within teams.
  • Organizational Excellence: Exceptional multitasking skills with attention to detail across concurrent projects.
  • Communication Strengths: Outstanding presentation skills combined with active listening capabilities.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Sean Yates on for a confidential discussion.

  • Customer Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    This is a Customer Onboarding Manager role with SafetyCulture based in Sydney, NSW, AU == SafetyCulture ==Role Seniority - mid levelMore about the Customer Onboarding Manager role at SafetyCultureSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations...

  • Customer Onboarding

    2 weeks ago

    Sydney, New South Wales, Australia Calven Full time

    **Meet Calven **Our technology platform has been in market for over a year and we are here to make the future of work, work for everyone (just ask our friends over at Canva). The world has changed rapidly - as individuals, our expectations for when, where, and how we want to work have changed and we are here to optimise that experience for everyone. After...

  • Principal Customer Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia black Full time

    SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is...

  • Customer Onboarding And Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia Transvirtual Full time

    The RoleReporting to the General Manager, the Onboarding and Support Manager will manage new client onboarding and lead the support team for existing customers. This role blends project management, technical problem-solving, customer engagement, and people leadership. The successful candidate will be highly organised, have broad experience identifying...

  • Customer Onboarding Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mutinex Full time

    Mutinex Darlington, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Onboarding Manager role at MutinexMutinex Darlington, New South Wales, Australia15 hours ago Be among the first 25 applicantsJoin to apply for the Customer Onboarding Manager role at MutinexGet AI-powered advice on this job and more exclusive...

  • Principal Customer Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia Safetyculture Full time

    **Principal Customer Onboarding Manager**:- Sydney- Sales & Success - Customer Success /- Full-time Permanent /- Hybrid- As Principal Customer Onboarding Manager, you will serve as the main point of contact for SafetyCulture's largest and most strategic customers. You will leverage your project management expertise to ensure timely and successful...

  • Senior Onboarding Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeOnboarding Full time $110,000 - $130,000

    About This RoleThis is a key position for someone who can lead the onboarding process and ensure timely and successful implementations.Key ResponsibilitiesLead strategic onboarding projects, managing and executing the process for complex customers to ensure successful adoption and value realization.Serve as an expert consultant, advising customer...

  • Customer Onboarding Specialist

    1 week ago

    Sydney, New South Wales, Australia 'Cos Full time

    An exciting opportunity exists to join one of Australia's high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our...

  • Head Of Customer Onboarding And Support

    2 weeks ago

    Sydney, New South Wales, Australia Transvirtual Full time

    OverviewReporting to the General Manager, the Head of Onboarding and Support will manage new client onboarding and lead the support team for existing customers. This role blends project management, technical problem-solving, customer engagement, and people leadership. The successful candidate will be highly organised, have broad experience identifying...

  • Customer Onboarding And Support Lead

    2 weeks ago

    Sydney, New South Wales, Australia Transvirtual Full time

    The RoleReporting to the General Manager, the Onboarding and Support Lead will manage new client onboarding and lead the support team for existing customers.This role blends project management, technical problem-solving, customer engagement, and people leadership.The successful candidate will be highly organised, have broad experience identifying process...