Customer Onboarding Manager

This is a Customer Onboarding Manager role with SafetyCulture based in Sydney, NSW, AU
== SafetyCulture ==

Role Seniority - mid level

More about the Customer Onboarding Manager role at SafetyCulture

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. 

We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.

As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality and operational outcomes. 

You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You'll use your exceptional communication skills to work closely with the Sales and Customer Success teams to deliver projects on time, while exceeding the needs and expectations of our customers. 

As our teams continue to scale globally we are looking for an ambitious Customer Onboarding Manager with a passion to set others up for success. You will support key projects as we continue to build out a world class customer onboarding process and experience globally.

How you will spend your time:

• Develop and deliver onboarding plans for each customer, aligning with Sales & Customer Success on their goals, timelines and unique needs. .

• Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success.

• Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success.

• Understand and consult on product and industry best practices in order to act as a trusted advisor to your customers and inspire new use cases with SafetyCulture 

• Identify any risks and obstacles your customers are facing to ensure we stay ahead of customers to reduce churn risks. 

• Partner closely with Customer Success Managers to ensure a seamless handoff post-onboarding, providing context and insights to maintain customer momentum.

• Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows.

About you:

• 3+ years experience implementing software, consulting or project management, ideally in SaaS or enterprise software environments. 

• Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives.

• Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment.

• A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate

• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption

• Ability to actively listen, understand customer pain points and take action

More than a job

• Equity with high growth potential and a competitive salary

• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office

• 401k 

• Generous Medical Insurance plans

• In-house Chef serving up daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP services 

• Paid Parental Leave 

• The work we do has real purpose, we are working to improve how millions of front line workers and leaders do their jobs every day and getting them home safely

• Access to professional and personal training and development opportunities

• Hackathons, Workshops, Lunch & Learns;

• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

• Freshly brewed coffee, beers, boutique wines and a range of non-alcoholic beverages

• Quarterly celebrations and team events

• Pickle Ball Court, modern workspace and pet-friendly office

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. 

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the SafetyCulture team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Developing onboarding plans
• Leading kick-off meetings
• Serving as primary contact

Key Strengths

• Communication skills
• Project management
• Problem-solving
• Data analysis
• Training and facilitation
• Adaptability

Why SafetyCulture is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with SafetyCulture not with Hatch.

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